Position Overview

Provide customer service to exhibitors and support the overall growth of exhibit revenue at the assigned hotel. Process incoming client requests and generate exhibit orders at Encore locations. Partner with Sales Managers and act as the liaison between operations team and customers. This position reports to the Director, Event Technology.

Key Job Responsibilities

Customer Support/Sales

• Demonstrate strong customer service skills and maintain positive relationships with all internal and external clients. 

• Properly coordinate customer requests for advanced technologies or customized services with operations and hotel teams. 

• Call, fax and e-mail exhibitors and solicit their business for upcoming events.  

• Use consultative sales approach to uncover all customer needs and provide solutions. 

• Prepare onsite exhibit packets for exhibitors. 

• Travel to show site as assigned to act as Encore Exhibit Services Representative on exhibit floor.  While on-site, maintain a Encore presence at the exhibit services support desk and act as the single point of contact for all exhibit customers

Account Maintenance/Order Entry

• Receive online, phone, and faxed orders. 

• Create new opportunity information into Compass and enter job into Navigator.

• Create expo file/folder for maintaining related customer documents.

• Process payment information and adhere to Encore Payment Card Industry Payment Processing Policy.

• Send order confirmation and thank you letters to external customers and promote the completion of customer service satisfaction surveys. 

Accounts Receivable

• Ensure all exhibitors/vendors orders are finalized and paid in full.

• Keep the Sales Manager informed of accounts receivable status.  

• Send confirmation letters to Exhibitors after their order and payment has been processed.

Job Qualifications

• High School Diploma/GED required.

• 1-2 Years Hospitality/Customer Service experience.

• 1-2 Years Exhibit/Tradeshow experience or related field.

• Working knowledge of Power Distribution practices preferred.

• Solid working knowledge of Microsoft Office Strong attention to detail/accuracy

Competencies

• Attention to Communication

• Decision Making

• Teamwork

• Concern for Quality

• Exceeds Customer Expectations

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.