Job Information 

Title:  Patient Services Representative
Department: Patient Services
Status: Hourly  

Position Classification/Category: Clerical
Location: Various Locations 
Reports To:  Practice Manager

Direct Reports: None 

Summary of Position

Under the direct supervision of the Practice Manager, this position is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and payments. Cross training required in multiple administrative support functions including medical records, scanning, PHI request and messaging to both clinical and non-clinical staff. 

Minimum Qualifications

The following qualifications are the minimum necessary to adequately perform this job. However, any equivalent combination of experience, education, and training which provides the necessary knowledge, skills, and abilities would be acceptable, subject to any legal and/or regulatory requirements:

• Must be able to sit, stand and walk for long periods of time
• Ability to read and understand the English language
• Ability to effectively maintain confidentiality of records and communicate with all levels of personnel
• And other duties as assigned

Experience: One year of clerical experience in medical office setting required. Other related experience may be considered in lieu of medical office experience.

Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges and copays. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience.

Additional skills preferred: Proficient in use of all computer software utilized in practice

Education: High School Diploma or GED certificate required

Certification(s) : None

Key Responsibilities

1. Must be able to interact with individuals of all cultures and levels of authority by answering phones or face-to-face greeting.
2. Must be able to schedule patient appointment under guidelines of administration
3. Must be able to problem solve and have critical thinking skills
4. Must be able to explain policy and procedures to patients and staff
5. Must be able to interview patient to obtain personal and financial information
6. Must be able to understand and maintain patient confidentiality
7. Utilize PMG System:

• Schedule patient appointments
• Update patient demographics & Insurance
• Post copays
• Query for  patient financial records

1. Utilize EMR System:

• Update patient records 
• Scan documents into patient charts in a timely manner
• Query patient information
• Extract Medical records for PHI request
• Patient Message provider/staff

1. Must be able to perform accurate cash management /transaction procedures
2. Perform other duties as assigned

Kintegra Health Core Requirements

1. Patient First – An approach to care that holds primary, the well-being and desires of the patient
2. Build not Blame – Focusing first on finding fault with the process rather than the person
3. Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources  judiciously for both internal and external customers
4. Cooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
5. Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture. 

Kintegra Health is a is a community sponsored, family-centered provider of health care, health education and preventive care services without regard to the ability to pay. We screen potential employees to first ensure alignment with our core requirements followed by the requisite position skills set.  In doing so we need staff committed to this mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve. 

Our goals are:  

• To provide continuing comprehensive and accessible primary care services to individuals and families of all economic levels within the counties we serve. 
• To provide primary care services to meet the physical as well as social health needs of individuals and families, promoting health maintenance, providing timely diagnostics, treatment and referral services.
• To emphasize preventive care through patient and community education to help individuals become aware and responsible for their own health behaviors.
• To employ an interdisciplinary team approach in collaboration with other community providers to provide a continuum of appropriate patient/family-oriented care in a cost-effective manner.