Site: Mass General Brigham Community Physicians, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

This role involves guiding patients through their healthcare journey, addressing concerns, and ensuring that patient needs are met in a compassionate and efficient manner.

Essential Function

-Works closely with patients and a multi-disciplinary care team.
-Conducts needs assessments with patients to identify gaps and educates patients as appropriate.
-Identifying, enrolling, and overseeing patients in various disease state programs, delivering updates on their performance, progress and strategic initiatives in a fast paced environment.
-Maintains accurate and up-to-date patient care records and program metrics.
-Identify trends and opportunities for program improvement.
-Collaborate on initiatives to enhance holistic care delivery, incorporating feedback from patients, families, pharmacies, and care team members.
-Foster and grow partnerships with external organizations and stakeholders to expand the program's reach and impact.

Qualifications

Education

• Bachelor's Degree in a Related Field of Study or equivalent years of experience required

Experience

• Experience in healthcare, customer service, or a related field 0-1 year required or Experience working with patients 0-1 year required

Knowledge, Skills and Abilities

• Strong organizational and project management skills.
• Strong oral and written communication skills
• Excellent interpersonal and communication skills with the ability to connect with a broad spectrum of patient populations.
• Proficiency in data management, reporting and analysis.
• Proficiency with EPIC, Red Cap, and Microsoft Excel is desirable.
• Spanish language proficiency is a plus.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $25.28/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.