Assistant Service Advisor Entry Level
Portland Motor Works Inc
Assistant Service Advisor Entry Level
Portland Motor Works Inc
Posted 3 months ago
Full Time
Portland, Oregon
In Person
Smart Summary
Responsibilities
The role involves greeting clients, managing administrative data in the shop system, and coordinating vehicle movement. Additionally, the assistant provides status updates to customers and ensures vehicles are clean and ready for delivery.
Qualifications
You have a valid driver's license, a clean driving record, and a strong interest in the automotive industry. You are comfortable using technology and possess excellent verbal communication and organizational skills, with a positive attitude and a desire to learn.
Must Have Skills for ATS
Digital shop management system
Computer proficiency
Tablet proficiency
Job Description
- Employee discounts
- Health insurance
- Paid time off
- Training & development
Job Summary
We are looking for an energetic and organized Service Advisor Assistant to join our growing automotive team. This is a foundational, entry-level role perfect for someone looking to launch a career in the upscale automotive service field. You will work side-by-side with our experienced Service Advisor, learning the ropes of customer communication, repair tracking, and shop workflow. Key Responsibilities
- Customer Welcome: Greet clients warmly upon arrival, getting them checked in and comfortable.
- Administrative Support: Help input accurate vehicle and customer information into our digital shop management system.
- Shop Logistics: Safely move customer vehicles between the service drive, parking lot, and storage.
- Status Updates: Assist with calling or texting clients to provide quick status updates on their vehicle’s progress.
- Quality Checks: Ensure repairs are completed correctly, vehicles are clean and ready for a seamless delivery.
- Daily Organization: Keep the service drive, writer desks, and customer waiting areas tidy, professional, and well-stocked.
- License: Valid driver’s license and a clean driving record are strictly required.
- Mindset: A positive attitude, eagerness to learn, and a genuine interest in the automotive industry.
- People Skills: Friendly, professional demeanor with strong verbal communication skills.
- Detail-Oriented: Ability to multi-task, follow instructions closely, and thrive in a fast-paced environment.
- Tech Literacy: Comfortable using computers, tablets, and learning new software systems.
- Experience: No prior automotive experience required! Retail, hospitality, or customer service backgrounds are highly valued.
- On-the-Job Training: Direct mentorship to help you graduate into a full Service Advisor role.
- Career Path: A clear trajectory for promotions and increased earning potential.
- Work Environment: A supportive, well organized and team-focused European workshop with a culture of caring and quality.
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