Residential Service Coordinator II

Detox Program

At Father Joe’s Villages, recovery is more than treatment—it is the foundation for stability, healing, and hope. Our 24/7 detoxification program provides compassionate, structured support for individuals beginning their recovery journey. We meet clients where they are, offering safe, trauma-informed care, guidance, and resources to help them stabilize and take the next step toward long-term recovery.

The Role

As a Residential Service Coordinator II (RSC II), you will be a key point of support for individuals entering and progressing through the detox program. You will welcome clients with compassion and respect, guide them through the intake process, and provide ongoing monitoring, encouragement, and interventions throughout their stay. Working closely with a multidisciplinary team, you will help ensure clients receive timely services, maintain program engagement, and move toward their treatment goals. This role is ideal for someone who is calm under pressure, client-centered, and committed to supporting individuals in early recovery.

Your Role in Supporting Recovery

• Welcome and orient clients to the detox program and complete intake assessments across various shifts.
• Monitor clients’ physical, emotional, and behavioral status, conducting routine safety checks and reporting significant changes to clinical staff.
• Provide emotional support, crisis intervention, and practical guidance to help clients manage withdrawal symptoms and remain engaged in treatment.
• Implement detox protocols and treatment plans in collaboration with medical and clinical staff, including supervised medication support and accurate documentation.
• Maintain a safe, structured, and culturally responsive environment by reinforcing program expectations and daily routines.
• Connect clients to internal and external resources based on individual needs, including medical, housing, employment, and recovery services.
• Collaborate with multidisciplinary team members to address barriers to progress using a solution-focused approach.
• Maintain accurate and timely client documentation in compliance with program, regulatory, and confidentiality requirements.
• Educate clients on substance use disorders, recovery resources, and coping strategies to support transitions to ongoing care.
• Apply trauma-informed care, harm reduction, motivational interviewing, and mandated reporting practices in daily interactions.
• Complete required trainings and perform other duties as assigned. 

Desirable Candidate Profile

Minimum Qualifications

• High school diploma or GED required.
• RADT registration or equivalent certification (e.g., CAADAC, CADC) through an approved Alcohol and Other Drug certifying body.
• Minimum of one (1) year of experience providing direct support to individuals in behavioral health, substance use disorder treatment, residential programs, social services, or related field.
• Basic computer skills and familiarity with Microsoft Office.
• Ability to meet required health screenings and compliance standards (reasonable accommodations considered).

Key Competencies and Experience

• Experience supporting individuals in recovery or in behavioral health, detox, residential, or related care settings.
• Understanding of trauma-informed care, harm reduction, motivational interviewing, and recovery-oriented approaches.
• Strong observation, communication, documentation, and critical thinking skills.
• Ability to remain calm, professional, and supportive in crisis or high-pressure situations.
• Ability to work collaboratively with multidisciplinary teams and external service providers.
• Comfort working in residential, 24/7, or crisis-response environments.
• Experience working with vulnerable populations, including individuals experiencing homelessness or co-occurring disorders, is a plus

Work Schedule

This is a full-time position, typically 40 hours per week, scheduled Sunday through Thursday, 3:00PM - 11:30PM. Work hours may vary slightly based on client needs, housing appointments, or program requirements.

Compensation & Benefits

Pay is based on experience, qualifications, and internal equity. The anticipated starting pay range for this role is $20.27 to $23.31 per hour.

Father Joe’s Villages offers a comprehensive benefits package, including medical, dental, and vision coverage, retirement plan options, paid time off, and professional development opportunities. Employees also have access to wellness programs and employee assistance resources to support work-life balance and overall well-being.

 Why Join Father Joe’s Villages

 Join an organization deeply rooted in Compassion, Respect, Empathy, Empowerment, and Dignity. Make a meaningful impact by supporting individuals and families as they transition from homelessness to housing stability. Work alongside a collaborative, mission-driven team committed to holistic, trauma-informed care. Grow your skills in case management, housing stability, and client advocacy within a respected community organization

Conditions of Employment

Employment is contingent upon successful completion of applicable pre- and post-employment requirements, which may include background checks, health screenings, license or certification verification, and other requirements relevant to the role. These checks are conducted following a conditional offer of employment.

Equal Employment Opportunity

Father Joe’s Villages is an equal opportunity employer dedicated to building a diverse, inclusive workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.