Title: Field Technician

Reports to: Operations Manager

Location: Madison, WI

Job Type: Full-time, Non-exempt, 32 hours per week, 4 days per week (Wednesday-Saturday 12:00pm-8:30pm)

Founded in 2014, Bicycle Transit Systems (BTS) is a woman-owned company that designs, implements, and operates bike share systems nationwide. Our mission is to strengthen communities and protect our planet through the development and implementation of bike share. We deliver safe, seamless, and reliable service while building strong relationships with riders, suppliers, and clients. At BTS, you’ll be part of a team that values collaboration, curiosity, and practical problem-solving. We are committed to building an inclusive workplace where people can contribute meaningfully and grow. Our commitment to employee well-being is reflected in our recognition as a 2026 Platinum Bell Seal recipient by Mental Health America, honoring our efforts to foster a respectful and mentally healthy workplace.

Madison BCycle is looking for energetic, self-motivated Field Technician. This role is the public face of BCycle in the field; therefore, a positive and friendly attitude is an absolute necessity!  

A few of the benefits we offer:

• Competitive compensation package
• Affordable medical, dental, and vision insurance options
• 401k with up to 4% employer match
• 3 weeks PTO and 7 days sick time off per year
• 4 day work week
• Paid parental leave

Essential Duties and Responsibilities: 

• Electric bike battery swapping
• Balancing the system (moving e-bikes around) 
• Customer service/interaction (questions on the street) 
• Drives a Ford Transit or equivalent extended wheelbase van to complete daily tasks. 
• Works alone or with other team members under the guidance of the Operations Manager and/or General Manager 
• Operating/maintaining sprinter van (clean and running) 
• Bikes maintenance (two-week inspections, basic repairs, annual overhauls) 
• Scouts and recovers abandoned bikes in the field. 
• Maintaining stations (some troubleshooting, replacing parts, winterizing, cleaning and batteries) 
• Installation and removal of stations 
• Collects and enters data as required 
• Works with Field Operations teams to ensure timely and productive workflows. 
• Events (prepping e-bikes, set up, tabling, tear down) 
• Ability to adapt to changing roles

Education and/or Work Experience Requirements:  

• Valid driver license and clean driving record that passes insurance requirements for the company.  
• Requires High school diploma or GED
• Positive attitude and self-motivation are a requirement 
• Small team skills and a willingness to have fun while completing the goals are a must! 
• Impressive attention to detail
• Bike share experience a plus 
• Schedule will vary depending on the season

Physical Requirements and Special Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Hours of work are dependent upon the shift, 32 hours per week, with evening and weekend hours required.
• Job requires working outdoors in various temperatures including rain, and both extreme cold and heat conditions. Also requires warehouse work and some office work when necessary. 
• Will require bending, stooping, and lifting materials that weigh up to 65 pounds.
• Safely operate gas vehicles in heavy traffic in an urban environment.
• Will occasionally require working on short ladders.
• This job operates in a warehouse environment, remotely in a company vehicle, and outdoors in all weather conditions. 
• This role requires the ability to speak clearly so listeners can understand, understand the speech of another person, see details of objects that are less than a few feet away, stand or sit for several hours straight at a time.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.