Join TriHealth as a Medical Records Clerk II!

At TriHealth, you’ll join a trusted, people‑first health system known for its supportive culture, strong leadership, and commitment to employee growth. As a valued member of our Health Information Management team, you’ll play an essential role in organizing, maintaining, and safeguarding patient records - work that directly supports exceptional patient care across our organization. TriHealth is consistently recognized as a great place to work because we invest in our team members, provide meaningful career pathways, and foster an environment where you can take pride in the impact you make every day.

In this role, you’ll use your customer service skills, attention to detail, and clerical expertise to manage daily record‑keeping tasks, process requests, support HIPAA‑compliant information release, and ensure accurate filing and documentation. Whether you’re sorting records, routing paperwork, completing forms, or assisting internal and external customers, your work helps keep our operations running smoothly and efficiently. If you’re organized, dependable, and ready to grow within a respected health system, TriHealth is the place where your career can thrive.

Apply today and grow your career with a team that truly values you.

Location: 

• TPP Gastroenterology at 10600 Montgomery Road, Suite 300 Cincinnati, Ohio 45242

Work Schedule:

• Full-Time (80 hours bi-weekly)

• Day Shift

• No Weekend, Holiday or On Call Commitment

Benefits: 

TriHealth offers a comprehensive benefits package - including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:

• High School Diploma or GED Degree or GED in Clerical (Required)

• Excellent customer service skills 

• Basic computer 

• Keyboard skills 

• Knowledge of copier, fax, printer, phones 

• Communication skills 

• Ability to sort and file alphabetically

Job Overview:

This position performs functions necessary to organize, maintain, and use patient records. One may specialize in one or more of the standard functions listed below. Specific assignments will vary from day to day based on the needs of the Department

Job Responsibilities:

• Completes daily work reports / journal in order to account for productive hours and contributes to work standards and budgeting of the Department. 

• May stamp mail, distribute incoming mail/faxes into mailboxes, empties shuttle and distributes 
  Outcomes may include, Completing FMLA forms, disability forms, attorney requests, and insurance requests.

• Pulls, refile charts, routes paperwork, to appropriate locations, responds to phone calls and maintains faxes in a timely manner.

• Receives and completes release of patient information in compliance of HIPPA and Department policy.

• Receives and completes release of patient information in compliance with HIPAA and department policies.

Working Conditions:

Climbing - Occasionally 
Hearing: Conversation - Frequently 
Hearing: Other Sounds - Frequently 
Kneeling - Frequently 
Lifting 50+ Lbs. - Occasionally 
Lifting <50 Lbs. - Occasionally 
Pulling - Frequently 
Pushing - Frequently 
Reaching - Frequently 
Sitting - Occasionally 
Standing - Consistently 
Stooping - Frequently 
Talking - Consistently 
Use of Hands - Consistently 
Color Vision - Consistently 
Visual Acuity: Far - Occasionally 
Visual Acuity: Near - Consistently 
Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS... 
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello" 
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist 
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS... 
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met 
• Offer patients and guests priority when waiting (lines, elevators) 
• Work on improving quality, safety, and service

Respect: ALWAYS... 
• Respect cultural and spiritual differences and honor individual preferences. 
• Respect everyone's opinion and contribution, regardless of title/role. 
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS... 
• Value the time of others by striving to be on time, prepared and actively participating. 
• Pick up trash, ensuring the physical environment is clean and safe. 
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS... 
• Acknowledge wins and frequently thank team members and others for contributions. 
• Show courtesy and compassion with customers, team members and the community