Spa Sales and Guest Service Associate

H

Hand & Stone - 302 Colonades Way - Cary, NC

Posted 3 months ago

Full Time

, North Carolina

In Person

Smart Summary

Responsibilities

The associate is responsible for providing a 5-star guest experience by welcoming clients and managing front desk operations. They must also meet sales goals for memberships, gift cards, and service upgrades.

Qualifications

You have a positive, professional attitude and a desire to be part of a fun, supportive team. You will be responsible for welcoming clients, building connections, and providing a 5-star experience while meeting membership, gift card, and upgrade sales goals.

Must Have Skills for ATS

Sales

Customer Service

Job Description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development
At Hand & Stone, our vision is simple: to make each visit the best hour of our client’s month. As the face of the spa, Spa Sales Associates create memorable 5-star experiences through warm welcomes, exceptional service, and confident sales conversations.

Why Join Hand & Stone? ✨ Opportunity – This role is more than answering phones. Our simple, stress-free commission model makes sales achievable and rewarding. Boost your paycheck while building a career with an industry leader backed by 20 years of proven success. ✨ Convenience – We value balance and flexibility. With a variety of shifts, we work with you to create a supportive and stable schedule. ✨ Training & Growth – Your career doesn’t stop at onboarding. We provide live sales webinars, coaching, and advancement opportunities into lead associate and management roles. ✨ Family Focused – Enjoy meaningful work that improves lives—while supporting your own. Associates receive a 10% weekly KinderCare childcare discount.

What You’ll Do

  • Welcome clients, build connections, and provide a 5-star experience.
  • Confidently meet membership, gift card, and upgrade sales goals.
  • Share service and promotion details with clarity and enthusiasm.
  • Maintain knowledge of spa services and menu offerings.
  • Answer phones, book appointments, and manage client files.
  • Help uphold spa cleanliness and organization.
  • Support team operations with various front desk responsibilities.
Pay & Benefits

  • Base pay + commissions on memberships, gift cards, and service upgrades. (Our 2025 average hourly rate is $15.84, with top associates earning up to $20/hr.)
  • FREE Telemedicine access.
  • FREE monthly massage or facial + 50% off additional services.
  • 40% off retail products.
  • 401(k) after 90 days.
  • PTO after 1 year.
  • Fun contests, team outings, and prize opportunities.
  • Flexible leadership team with lots of advancement potential.

What We’re Looking For

  • A positive, professional attitude and desire to be part of a fun, supportive team.
  • Strong multi-tasking and attention to detail.
  • Great communicator with confidence in client interactions.
  • High school diploma or equivalent required.
  • Full-time: Flexibility for a mix of day, evening, and weekend shifts (all staff work at least one Sat or Sun shift).
  • Part-time: At least one evening and one weekend shift required.
✅ No sales experience needed—just bring confidence, consistency, and a great attitude. We’ll give you the tools and training to succeed!

H

Hand & Stone - 302 Colonades Way - Cary, NC

Hand & Stone Massage and Facial Spa makes luxury spa services, including massage, facial, and body slimming & toning, accessible to a broader clientele.
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria