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Guest Services Associate 3pm-11pm

Z

ZMC Hotels, LLC

Posted 3 months ago

Full Time

Fort Wayne, Indiana

In Person

Smart Summary

Responsibilities

The associate is responsible for checking in guests, addressing concerns, and ensuring high standards of customer service. They also manage room inventory and supervise bell staff to ensure efficient arrivals and departures.

Qualifications

You are a highly organized and communicative individual with a strong understanding of guest service and satisfaction. You possess basic computational and computer skills and can work effectively in a team environment, often taking a lead role.

Must Have Skills for ATS

guest service

customer service

communication skills

computer skills

Job Description

Company OverviewWe provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth.  We hire friendly employees who provide quality service.  Job SummaryFast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am. Responsibilities:
  • Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members. 
  • Address all guest concerns and ensure follow up is complete
  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
  • Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.
 Qualifications:
  • Highly organized.
  • Must possess a thorough knowledge of guest service and satisfaction.
  • Requires good communication skills, both verbal and written.
  • Most tasks are performed in a team environment with the employee acting as a team leader.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
 Benefits/Perks:
  • Medical, Dental, and Vision options for full-time employees 
  • Paid time off and 401(k) for full-time employees
  • All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
  • Regular opportunities for bonuses
  • $250 referral bonus for you and a referred associate
  • DailyPay: access to your already earned wages before payday
  • Opportunities for upward mobility and growth within the company
 

Z

ZMC Hotels, LLC

ZMC Hotels has deep roots in the hospitality business. Managing 47 hotels across 17 states consisting of over 5,000 rooms, we deliver proven expertise, oversight, and excellence with an entrepreneurial spirit that consistently elevates performance. We partner with Hilton, Marriott, Hyatt, IHG, and other major hotel brands, with dynamic properties in diverse markets from coast to coast. ZMC Hotels has experience managing hotels under multiple brand affiliations as well as private label hotels, unique restaurants, bars and banquet facilities. Join our team! www.zmchotels.com/jobs
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