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GUST SERVICE AGENT

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Double Star Hospitality Morgantown

Posted 3 months ago

Full Time

Morgantown, West Virginia

In Person

Smart Summary

Responsibilities

The agent is responsible for greeting guests, managing reservations, and handling check-in and check-out processes. They also provide information on hotel services and local attractions while maintaining the front desk area.

Qualifications

You have a high school diploma or equivalent and possess excellent communication and problem-solving skills. Proficiency in hotel management software and Microsoft Office is expected, along with the ability to work flexible hours and maintain a positive attitude towards customer service.

Must Have Skills for ATS

hotel management software

Microsoft Office

Job Description

Benefits:
  • Employee discounts
  • Paid time off
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
About the Role:Join Double Star Hospitality Morgantown as a Guest Service Agent, where you'll be the face of our welcoming environment! We pride ourselves on delivering exceptional guest experiences in the heart of Morgantown, WV.

Responsibilities:
  • Greet and check-in guests with a warm and friendly demeanor.
  • Handle guest inquiries and resolve issues promptly and efficiently.
  • Manage reservations and maintain accurate records in the system.
  • Provide information about hotel services, local attractions, and amenities.
  • Assist with billing and payment processing during check-out.
  • Maintain cleanliness and organization of the front desk area.
  • Collaborate with team members to ensure seamless guest experiences.
  • Follow safety and security protocols to ensure guest safety.
Requirements:
  • High school diploma or equivalent; hospitality experience preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in hotel management software and Microsoft Office.
  • Ability to work flexible hours, including weekends and holidays.
  • Positive attitude and a passion for customer service.
  • Ability to multitask and thrive in a fast-paced environment.
  • Previous experience in a guest service role is a plus.
About Us:Double Star Hospitality Morgantown has been a cornerstone of the community for over a decade, offering comfortable accommodations and personalized service. Our guests love the warm atmosphere and local charm, while our employees appreciate a supportive workplace where their contributions are valued.

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Double Star Hospitality Morgantown

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