Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

Casino del Mar features non-stop fun, excitement and sophistication under one roof. Located in the open lobby of La Concha Resort, Casino Del Mar combines atmosphere with high-energy action designed to excite the senses. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Casino Del Mar and BetMGM are seeking energetic, customer-focused, and sales-driven Sales Ambassadors to support promotional activations and customer engagement initiatives across Puerto Rico. The primary objective of this role is to assist guests with account registrations, deposits, and placing bets while providing guidance and confidence in the use of BetMGM’s sportsbook kiosks and mobile application.

This position is ideal for individuals who enjoy interacting with people, thrive in dynamic event environments, and are passionate about delivering an exceptional customer experience.

Key Responsibilities

• Assist customers with BetMGM account registration and onboarding.
• Guide guests through deposits and sports betting transactions.
• Educate customers on the use of BetMGM kiosks and mobile sportsbook application.
• Promote BetMGM products, services, and current promotions.
• Provide excellent customer service and create a positive brand experience.
• Support live activations, sporting events, and promotional campaigns.
• Maintain professionalism and enthusiasm while representing Casino Del Mar and BetMGM.
• Ensure compliance with company policies and responsible gaming practices.

• Work locations will vary depending on scheduled events and activations, including but no limited to:

  • Casino Del Mar
  • Distrito T-Mobile
  • Condado activations
  • Sponsored sporting events such as BSN games (including Caguas and Santurce)
  • Satellite activations in Mayagüez, Ponce, and Caguas

Qualifications

• Previous experience in sales, promotions, customer service, hospitality, or events preferred.
• Strong communication and interpersonal skills in both English and Spanish.
• Comfortable approaching and engaging with customers in high-traffic environments.
• Tech-savvy and comfortable using mobile applications and kiosks.
• Flexible availability, including nights, weekends, and sporting events.
• Energetic, outgoing, and goal-oriented personality.
• Must be authorized to work in Puerto Rico.
• Hospitality oriented
• Must be 18 years of age or older (or meet the legal age requirements established by local gaming regulations).
• Employment is contingent upon successfully passing a background check.

Benefits

• 401(k)

• Employer Contribution to 401(k)

• Health Insurance

• Vision Insurance

• Dental Insurance

• Life Insurance

• Paid Holidays

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.