Job Summary:

The Data Entry Associate is responsible for accurately entering, updating, and verifying customer and system data to support monitoring operations. This role involves processing data requests, troubleshooting issues, managing customer accounts, and ensuring data quality and compliance. The associate also communicates with customers and internal teams, maintains detailed records, and may make product or service recommendations. Flexibility, professionalism, and adherence to company policies are essential.

To perform this job successfully, an individual must perform each essential job duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems is an EEO employer.

Essential Functions and Responsibilities: 

• Accurately enter, verify, and update new and existing customer and system data from various sources into computer databases and monitoring software.
• Professionally communicate with customers to understand and address their needs, complaints, or issues, while promptly and accurately processing data changes requested through multiple channels.
• Provide assistance to Central Station and Office/Field personnel in troubleshooting data-related issues in a timely and effective manner.
• Review and cross-check data entries for errors or discrepancies, ensuring compliance with quality standards and company policies.  
• Build, maintain, deactivate, and cancel customer accounts accurately within the monitoring software (TRM).
• Conduct final data reviews on installation jobs to ensure the Central Station department and all Office/Field personnel have all necessary information for successful system monitoring.
• Assist in additional tasks or projects to assist employees, managers, & data entry when necessary.

• Utilize software (TRM), databases, scripts, and tools efficiently and appropriately to support data management tasks.

• Maintain detailed records of customer interactions, inquiries, complaints, and actions taken, ensuring confidentiality and compliance with data protection policies and industry regulations.

• Participate in training and professional development opportunities to increase knowledge of company processes and position requirements.
• Escalate unresolved customer issues to the appropriate departments for further investigation.
• May be required to adjust schedule to ensure the department is covered during core business hours.
• Maintain punctuality and adhere to attendance standards.
• Responsible for onsite duties as assigned.
• Adhere to all company policies and procedures.

• Other duties as assigned by management.

Education/Experience:

• High School Diploma or equivalent is required.
• A minimum of 1 year in customer service experience is preferred.

Knowledge/Skills/Abilities:

• Proficient in ADS monitoring software, databases, and applications such as TRM.
• Collaborate effectively with other departments to maintain data integrity and ensure smooth, efficient workflows.
• Build and maintains trust-based relationships with customers and team members.
• Communicates clearly and accurately with customers, providing solutions that make them feel supported and valued.
• Demonstrates active listening skills, clarifies information as needed, and manages challenging customer interactions with professionalism and empathy.
• Maintains professionalism and composure in high-pressure or challenging situations, effectively managing conflict.
• Strong written and verbal communication for clear internal and external interactions.
• Capacity to work independently and collaboratively in cross-functional teams.
• Highly organized, detail-oriented, and accurate in task execution.
• Adaptable and effective in fast-paced, multitasking environments while keeping customer focus.
• Demonstrated ability to maintain strict confidentiality and consistently adhere to data protection and privacy policies and regulations.
• Proficient in Microsoft Office, especially Microsoft Excel and Microsoft Word.

Licenses/Certifications:

• Must obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional Regulation.
• Maintain a clear and valid driver's license and maintain an insurable driving record.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting
• Walking
• Fine Dexterity
• Talking
• Hearing
• Vision/Color Vision

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Unless outlined in remote work policy, this is an on-site position. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems, Inc. maintains a quiet, non-smoking office environment.

Company Benefits:

Alarm Detection Systems offers a comprehensive benefits package designed to support the health, well-being, and financial future of our employees:

• Medical Insurance with multiple plan options
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Parental Leave
• Disability Coverage:
  • Employer-paid Short-Term Disability
  • Optional Long-Term Disability
• 401(k) Plan with tiered employer match
• Paid Time Off (PTO) starting at 3 weeks per year for employees
• Paid Holidays: 8 recognized holidays annually
• Employee & Friends/Family Discounts on security systems and monitoring services
• Pet Insurance Discount
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Company-sponsored events (friends and family welcome!)
• Continuous professional development opportunities
• A fun, positive, and high-energy work environment

Compensation:

The starting pay range for the Data Entry Associate is $20.00 - $21.00 per hour, based on knowledge, skills, education, and experience.

#ADS25