Description

The Night Auditor is responsible for balancing daily financial transactions, preparing reports, and ensuring smooth overnight hotel operations. This role combines guest service at the front desk with back-office accounting duties, requiring strong attention to detail, accuracy, and the ability to work independently during overnight shifts. The Night Auditor provides excellent service to late-arriving guests, resolves issues promptly, and sets up the hotel for a successful following day. 

• Perform nightly balancing of guest folios, room charges, and hotel revenue. 
• Reconcile daily financial transactions, credit card postings, and cash handling. 
• Generate and distribute daily audit reports for management review. 
• Complete accurate check-in and check-out procedures for overnight arrivals and departures. 
• Respond promptly to guest requests, complaints, and emergencies during overnight hours. 
• Monitor hotel security, perform property walks, and ensure guest safety. 
• Prepare the front desk for morning shift operations, including organizing reports and ensuring accuracy of reservations. 
• Maintain lobby and front desk area cleanliness and organization. 
• Follow security procedures, monitor guest access, and report any suspicious activity. 
• Assist with reservations, cancellations, and modifications. 
• Promote hotel services and amenities to enhance guest satisfaction. 
• Some properties may require driving hotel shuttle or guest cars to support overnight valet parking requests.  

Requirements

Requirements:

• High school diploma or equivalent; hospitality or customer service training preferred. 
• Previous experience in a front desk, reception, or customer service role desirable. 
• Strong communication, problem-solving, and interpersonal skills.  
• Proficiency with computers and reservation/property management systems (PMS experience a plus). 
• Ability to remain calm and professional under pressure. 
• Flexible schedule availability including weekends, and holidays. Overnights required. 
• Some locations may require a Drivers’ License and insurability to operate company vehicles  
• Bilingual skills are a plus. 

Physical Requirements:

• Ability to stand for extended periods (up to 8 hours). 
• Frequent use of hands and arms for typing, phone handling, and guest interactions. 
• Occasionally lift or carry items up to 25 pounds (luggage or supplies). 
• Ability to bend, stoop, and reach as required. 
• Clear verbal communication and professional appearance at all times.