Guest Services Associate

A

AmericInn Minocqua

Posted 3 months ago

Full Time

Town of Minocqua, Wisconsin

In Person

Smart Summary

Responsibilities

The associate is responsible for checking in guests, addressing concerns, and ensuring high standards of courtesy and efficiency. They also manage room inventory status and supervise the activities of the bell staff.

Qualifications

You have strong organizational and communication skills, with a deep understanding of guest service and satisfaction. You are proficient in basic computer skills and possess the ability to handle guest concerns effectively, ensuring a positive experience for all.

Must Have Skills for ATS

Guest service

Customer service

Communication skills

Basic computer skills

Job Description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
  • Wellness resources
Company OverviewWe provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth.  We hire friendly employees who provide quality service.  Job SummaryFast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am. Responsibilities:
  • Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members. 
  • Address all guest concerns and ensure follow up is complete
  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
  • Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.
 Qualifications:
  • Highly organized.
  • Must possess a thorough knowledge of guest service and satisfaction.
  • Requires good communication skills, both verbal and written.
  • Most tasks are performed in a team environment with the employee acting as a team leader.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
 Benefits/Perks:
  • Medical, Dental, and Vision options for full-time employees 
  • Paid time off and 401(k) for full-time employees
  • All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
  • Regular opportunities for bonuses
  • $250 referral bonus for you and a referred associate
  • DailyPay: access to your already earned wages before payday
  • Opportunities for upward mobility and growth within the company
 

A

AmericInn Minocqua

AmericInn® is a leading mid-scale hotel chain with over 250 locations open and under development in 24 states. AmericInn Hotels and Suites provide an exceptional lodging value for guests by offering spacious, comfortable guestrooms, great rates and amenities such as its free wi-fi, complimentary, home-style breakfast, inviting swimming pools and the Easy Rewards guest loyalty program. AmericInn is a division of Northcott Hospitality, owner and developer of successful franchised hospitality brands for more than 55 years. For more information please visit www.americInn.com or www.northcotthospitality.com. Connect with us: www.facebook.com/americinn www.twitter.com/americinn www.youtube.com/americinnhotels
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