Seasonal Customer Service Representative Location: Novato, CA - In Person Position Type: Full Time Limited Term / Seasonal (June - August) Pay Range: $18.00 - $20.00 per hour depending on experience Position Summary We are seeking a motivated and detail-oriented Customer Service Representative to support our AI call operations during the summer months. This temporary role will focus on assisting with AI-generated customer interactions, reviewing call workflows, and handling repetitive administrative and customer service tasks that support daily operations. This is a great opportunity for someone who enjoys technology, problem-solving, and customer communication in a fast-paced environment. What Will You Do?

Monitor and review AI-assisted customer calls for accuracy and quality
Assist with routine follow-up tasks related to customer interactions
Handle repetitive administrative and data-entry duties efficiently
Escalate customer concerns or technical issues when needed
Support internal teams by documenting customer feedback and trends
Maintain professionalism and confidentiality while handling customer information
Assist with updating records, notes, and call outcomes within company systems
Help improve workflow efficiency by identifying recurring issues or process gaps

What Do You Need?

Previous customer service experience preferred
Strong communication and customer service skills
Comfortable working with technology and AI-supported systems
Strong attention to detail and organizational skills
Ability to multitask and manage repetitive tasks with consistency
Intermediate computer proficiency including Microsoft Office and web-based platforms
Ability to work independently and as part of a team
Previous customer service experience preferred but not required
High School Diploma

What’s In It For You?

Medical, Dental, and Vision plans for you and your family
Vacation Pay, Sick Pay, and Holiday Pay including a floating holiday
401(k) Retirement Plan with company match up to 4%
Life insurance and accident insurance
Special Program Options: FSA & EAP
Referral Bonuses, Loan Program, and Employee Discounts Program
Ongoing Training for your Professional Development & Life Skills Courses
Fun company sponsored events with lots of giveaways
Working in a energetic, collaborative, and fun environment

Leading the way home. Modern, sophisticated, and always the one right out front, Bonney has been leading the Sacramento home...since 1978. We believe your home should be the most treasured, enjoyable place on the entire planet...and we are 100% dedicated to helping make that reality. That's what we've always done. And it's what we will always do! Bonney is a full-service plumbing, electrical, heating, and air conditioning company based in Sacramento servicing customers across Solano, Yolo, El Dorado, Sacramento, Placer and San Joaquin Counties. The Bonney team has an A+ Rating from the BBB and works hard to provide professional, reliable and certified services for residential and commercial customers.

Seasonal Customer Service Representative

Seasonal Customer Service Representative

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