ESI was founded as a technical coffee service company in 1989; setting the standard for service quality and customer support in the specialty coffee industry. Our goal is to help our customers serve a high quality and consistently prepared coffee beverage through technical excellence.

We’re looking for a skilled and motivated Field Service Technician to join our expert team, specializing in the repair, maintenance, and installation of cutting-edge coffee and espresso equipment. If you're looking for a rewarding career with excellent benefits and a supportive company culture, we want to hear from you!

Experience is a plus, but what really matters is your drive and curiosity. We want someone who’s passionate about problem-solving and eager to take on new challenges. Our team of service technicians are factory-certified pros with an average of over a decade in the field, you'll be in good company.

Responsibilities

The essential functions include, but are not limited to the following:

Travel the region to repair, maintain, and install espresso machines, coffee brewers, grinders, and other specialty coffee equipment
Utilize a company issued iPad to track time and materials in the FieldAware app, our field service management software
Keep customers in the loop with timely updates on repair status and estimated timeframes
Maintain your company-provided service vehicle in a neat, organized, and well-stocked condition
Contribute to a tidy and efficient shop environment
Participate in a weekly on-call rotation for after-hours service
Assist other service technicians with installations and parts delivery

Essential Qualifications

High school diploma or GED
Valid driver's license with the ability to be insured
Proven customer service skills with a professional and friendly demeanor
Strong oral and written communication skills
Excellent troubleshooting and problem solving skills
Ability to work independently while also contributing to a team

Preferred Qualifications

Working knowledge of multimeter use
Vo-Tech school degree; or one to two years related experience with electrical and hydraulic systems
Familiarity with Google Workspace (Gmail, Chat, Drive, Calendar)
Previous experience in the coffee industry

Position Benefits

Hourly rate of $21-$26 per hour based on experience, plus productivity bonuses that average an additional $2 per hour for technicians
Take home service vehicle with gas card
Company issued credit card for business related expenses including tools, our technicians do not spend any money out of pocket.
Bring your own device policy with $30 per pay period cell phone reimbursement
In house technical support and training provided by our highly experienced technicians
Medical, dental and vision insurance
Retirement account matching
Generous vacation policy & paid holidays
Company paid life insurance & long term disability
Ongoing career development & training
Educational assistance program that reimburses tuition
Employee discounts on items from our product division, Intermix Beverage

We believe in quality commercial espresso equipment. Founded as a technical service company in 1989, ESI has set the standard for service quality and customer service in the specialty coffee industry. Our experience, extensive parts inventory, and factory-trained staff make us the number one choice for service in the Upper Midwest. With over 1,000 clients including nationally recognized names such as Dunkin' Donuts, Starbucks, Caribou Coffee and McDonald's, our customers know they can rely on us for their business success. We help our customers serve a high-quality and consistently prepared coffee beverage. We accomplish this by offering quality equipment, extensive training, and professional aftermarket service. Our broad selection of equipment and experience enables us to customize an espresso program for every food service application, large or small, and help our customers retain quality throughout the life of their investment. We offer: End-to-end solutions that are tailored to your needs. We give you the knowledge, skills, and confidence to run your business. Our highly trained specialty coffee experts will arm you with the knowledge, skills, and confidence to assure your customers will enjoy the highest quality espresso experiences available—every time. A follow-up service & parts program that keeps things running smoothly with one of the country's largest coffee equipment service departments.

Field Service Technician

Field Service Technician

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