This position is responsible for maintaining patient records and responding to all requests for medical records. This role is responsible for retrieving, requesting, and sending images and links from the PACS system as requested. May also participate in resolving report delivery issues. The role ensures the accuracy, completeness, and timely release of medical documentation while supporting patients, providers, and internal teams. This role may also float to other sites as a Medical Records Rep II.

Essential Functions

·         Prepare records for patient pickup or delivery to physician offices

·         Respond to incoming calls and medical record requests

·         Responsible for training and guiding medical records level 1 team members.

·         Provides clear communication to patients contributing to a compassionate, comfortable and high-quality patient experience.

·         Perform other assigned duties related to medical records management

·         Retrieve, organize, and maintain radiology records, images, and related documentation within electronic systems (e.g., PACS, EMR)

·         Coordinate with facilitator on addendum requests.

·         Coordinate with radiologists, technologists, front‑office staff, and external facilities to obtain prior imaging or documentation as needed

·         Follow safety, privacy, and HIPAA regulations, maintaining confidentiality and ensuring proper patient identification and workflow practices.

Education

High School Diploma or GED

Work Experience and Additional Information

Minimum of one year of work experience, preferably in a medical office or hospital setting.

Technical Knowledge, Skills, and Abilities

·         Knowledge of medical terminology and radiology filing systems

·         Knowledge of HIPPA and privacy regulations.

·         Proficiency with computer systems and medical records software

·         Strong ability to multitask and prioritize in a high‑volume, fast‑paced environment, maintaining accuracy, organization, and patient-centered service under stress.

·         Communicates clearly and professionally with patients, referring offices, physicians, technologists, and other staff in both in‑person and phone interactions.