COMPANY DESCRIPTION

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!

POSITION SUMMARY

The IT Intern (Help Desk) will support the Information Technology department by providing front-line end-user technical support and assisting with a variety of IT projects and initiatives. The team operates as a lean group, collaborating across endpoint, infrastructure, security, and ITSM functions with a focus on integrating systems and simplifying processes. The team is looking for someone with a strong aptitude for technology, good troubleshooting and problem-solving skills, and an interest in modern Microsoft 365 and endpoint management tools.  

POSITION QUALIFICATIONS

Knowledge: 

The ideal candidate for this position will have a working knowledge of the Microsoft 365 (M365) suite (Outlook, Teams, SharePoint, OneDrive), Windows 10/11 endpoints, basic Active Directory and Microsoft Entra ID concepts, software installation and configuration, and modern endpoint provisioning (e.g., Microsoft Intune / ManageEngine Endpoint Central). Familiarity with PowerShell and IT Service Management (ITSM) ticketing tools is a plus. 

Level of Experience: 

A junior or senior college level in an applicable information technology study is required for this IT intern position. Hands-on or coursework experience with any of the following is a plus: ManageEngine ServiceDesk Plus (or similar ITSM/ticketing platforms), Microsoft Intune, ManageEngine Endpoint Central, Microsoft 365 administration, Microsoft Entra ID, PowerShell scripting, and Rubrik (or similar) M365 backup solutions. 

Level of Education: 

The position requires the candidate to at least be in their junior or senior year of studies towards a bachelor’s degree in an applicable information technology field.

Travel:   

Amount of travel required for this position will depend on specific project requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The core tasks, duties, and responsibilities that must be performed on the job.

• Provide IT Help Desk support by monitoring and responding to ticketsinthe ManageEngine ServiceDesk Plus ITSM platform.
• Support software installation and application deployments via Microsoft Intune and ManageEngine Endpoint Central.
• Assistwith the deployment of new IT administrative tools.
• Contribute to the IT knowledge base in ManageEngine ServiceDesk Plus by documenting common issues, fixes, and how-to articles for end users and the service desk.
• Assist with Microsoft 365 mailbox and user account consolidation, cleanup, and offboarding tasks in Microsoft Entra ID and Active Directory.
• Daily review of system, endpoint, and backup (Rubrik) job logs; report and escalate any failures or anomalies.
• Assistwith documentation requirements for ongoing IT, security, and compliance projects (e.g., GRC, audit, and vendor reviews) as needed.
• Maintain a clean and organized IT area including server room. 
• Assistwith endpoint management and patching activities using Microsoft Intune and ManageEngine Endpoint Central.
• Opportunities to help the company adopt and fullyleveragethe Microsoft 365 (M365) suite, including Outlook, Teams, SharePoint Online, and OneDrive for Business.
• Assistwith modern endpoint provisioning (Microsoft Intune / Windows Autopilot) and PC performance troubleshooting on Windows 10/11 devices.
• Aid in new-hire user setup, account provisioning, and endpoint configuration through Microsoft Entra ID, Microsoft Intune, and Active Directory.
• Support IT asset management and CMDB hygiene (e.g., asset inventory in ManageEngine ServiceDesk Plus / Endpoint Central) andassistinmaintainingthe IT password / secrets vault.
• Provide conference room and Microsoft Teams meeting support, both in person and via remote endpoint management tools (Intune / ManageEngine Endpoint Central).
• OneDrive for Business setup, Known Folder Move configuration, and verification of M365 backups (Rubrik).

OTHER RESPONSIBILITIES

• Focus on achieving our Company mission. 
• Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety. 
• Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
• Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
• Contribute to building andmaintaininga positive team environment.
• Assureall policies and guidelines are implemented and followed.

QUALITY POLICY

At AirLife, Quality is our promise. It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market. This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements.

DEIA STATEMENT

At AirLife, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve. We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace.