General Purpose:

Collaborate with other Scheduling Coordinators to meet client scheduling needs. Clearly, efficiently, and effectively communicate with caregivers, clinical staff, and clients regarding all aspects of scheduling (shift assignments, schedule changes, etc.). Required to work unassigned shifts to ensure clients do not experience a lapse in care. Must excel in time management, organizational, and communication (both verbal and written) skills.

Essential Functions:

• Manage and plan caregiver schedules that meet client needs
• Resolve last-minute scheduling issues, such as caregiver callouts
• Will be required to be on call to resolve last-minute scheduling issues.
• Maintain all client and caregiver files to the standards set forth in the company’s policy and procedure manuals
• Will be required to work open shifts if unable to find coverage
• Answer inquiries regarding policies, procedures, rules, and regulations
• Performs data entry, retrieval, and data searches; and compiles and tabulates data
• Will have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities
• Communicate schedule changes to caregivers and clients
• Perform check-ins with caregivers (in person or via phone); assessing questions or concerns, scheduling needs, client fit, etc.
• Attend daily check-in calls on weekdays, weekly staff meetings, and monthly caregiver meetings
• Serve as the weekend on-call administrator approximately once per month
• Completes other assignments as requested and assigned

Required Education & Experience:

• High school diploma or equivalent
• 1+ years of in-home caregiving experience

Preferred Education & Experience:

• Post-secondary education
• Medical record experience
• Preferences will be given to candidates with a CNA

Knowledge, Skills & Abilities Required:

• Office practices and procedures
• Business terminology, spelling, punctuation, and grammar
• Prepare and maintain accurate records, files, and reports
• Interpret and apply rules, regulations, policies, and procedures
• Coordinate with other staff, departments, officials, agencies, organizations, and the public
• Communicate ideas and instructions clearly and concisely
• Utilize computers and other relevant technology
• Ability to learn company’s various software systems
• Strong customer focus
• Ability to quickly build rapport and maintain trust-based relationships
• Must be able to work productively in an environment with high levels of interruption; work efficiently and effectively meeting multiple deadlines and changing priorities with strong attention to detail
• Must be an effective communicator both verbally and in written form
• Must have strong interpersonal relationship skills
• Exceptional organization skills
• Strong work ethic; results focused with a strong desire to achieve goals
• Ability to maintain confidentiality
• Ability to work independently as well as in a team
• Ability to effectively communicate with all levels of management
• Ability to work without direct supervision

Working Conditions & Physical Effort:

• Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM, but ability to work evening or weekend hours as needed
• Must be able to make and receive calls at all hours with minimum interruptions
• Ability to sit in front of a computer for long periods of time
• Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.
• May be required to cover schedules on an emergency basis, if needed

Benefits:

• Health Insurance
• Dental and Vision Insurance
• Fun, supportive, family-like work environment

ACKNOWLEDGMENT:

I have reviewed my job description and agree to perform all duties mentioned to the best of my ability.  I understand my job duties may change as the needs of the organization change.  I further agree to notify my immediate supervisor if I am unable to complete any of my job duties in a timely manner.