Desk Clerk - Tahanan (Graveyard)

Mercy Housing

Posted 3 months ago

Full Time

San Francisco, California

In Person

Smart Summary

Responsibilities

The Desk Clerk provides customer service to residents and monitors building access for visitors. Responsibilities include conducting property patrols and coordinating with authorities during emergency situations.

Qualifications

You have experience in customer service and property security, with the ability to maintain accurate logs and respond to emergency situations. You can effectively communicate with residents, authorities, and team members while performing building patrols and answering telephones.

Must Have Skills for ATS

customer service

security

log maintenance

emergency response

telephone operation

Job Description

Find: Purpose. Community. Career.  

At Mercy Housing, your work creates homes, hope, and opportunity. Join a mission-driven team where mercy, justice, and respect guide everything we do—from empowering residents to supporting your personal and professional growth. Together, we’re transforming lives through affordable housing and inclusive communities.

The Desk Clerk has various responsibilities, providing customer service to residents, monitoring the residents and visitors in and out of the building, providing security to the property, and communicating appropriately and adequately with the proper authorities and Property team.

We encourage candidates with lived experience to apply. This is an on-site position. 

Schedule: Graveyard Shift:  Wed-Sun, 12am-8am.

Pay: $21.00-$23.00/hour

Benefits:

  • Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision  
  • 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays. 
  • 403b + match 
  • Early close Fridays (3 paid hours each Friday)   
  • Early close prior to a holiday (3 paid hours) 
  • Paid Time off between Christmas and New Year's Holiday 
  • Paid Volunteer Time  
  • Paid Parental Leave and Care Giver Leave  
  • Paid Life Insurance 
  • Free Employee Assistance Plan  
  • Free Basic Dental
  • Pet Insurance options

Duties:

  •  Keep accurate log of all visitors to the complex by recording the name of the visitor(s).
  •  Convey accurate information to the appropriate authorities, as necessary.
  •  Answer telephones and take accurate messages.
  •  Conduct patrols of the entire complex according to a schedule outlined by the Property Manager and other appropriate supervisory staff.
  •  Respond to emergency situations by calling the appropriate emergency service (e.g., police, fire department, ambulance, paramedics).

 Preferred Qualifications    

  •  High school diploma or equivalent
  • General office experience.

This is a brief description summarizing the abilities and skills needed for the position. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Mercy Housing

Mercy Housing is working to create a more humane world where poverty is alleviated, communities are healthy and all people can develop their full potential. We believe that affordable housing and supportive programs improve the economic status of residents, transform neighborhoods and stabilize lives. We provide affordable, program-enriched housing to a variety of people across the country, including low-income families, seniors and people with special needs. We acquire and renovate housing, as well as develop new properties. The majority of our homes are rental, but we also offer some homeownership opportunities in various communities.
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