POSITION SUMMARY 

Responsible for answering applicant loan questions via phone, email, chat, video conference and any other communication channels the credit union may provide in a professional and efficient manner. Be the primary contact person for the branches. Must give accurate information to our members regarding their loan applications and next step processes.

ESSENTIAL FUNCTIONS

1. Communicate with branches via phone, chat, video conference or email when members are there to apply for or fund a loan. 

1. Responsible for sending out emails to all declined applications. 

1. Respond to member inquiries and requests regarding loans, including but not limited to providing members with their loan status. 

1. Assist members with loan-related errors and concerns, taking corrective action as needed.

1. Proactively promote and sell credit union products and services.

1. Establish and expand current relationships with members by determining additional product and services needs for the member.

1. Answer questions regarding loan applications from the branches.

1. Utilize the lending origination system (LOS).

1. Educate and promote the use of multiple delivery channels for member convenience and Protection Solution packages.

1. Assist with inbound/outbound sales and service calls into the Call Center.

1. Maintain knowledge of and comply with regulatory requirements such as the Bank Secrecy Act and credit union security protocols as it relates to this position.

1. Perform other duties as required or assigned by management.  

KNOWLEDGE, SKILLS AND ABILITIES

             -Ability to read and write.

- Ability to deal with numbers effectively; proficient math knowledge.

- Ability to provide courteous and professional service to members.

- Ability to work effectively with people at all levels.

- Ability to effectively and efficiently communicate orally, in writing, and by phone.

- Ability to analyze situations related to position and make sound decisions.

- Ability to learn, apply, and communicate knowledge of credit union products, services, and procedures.

- Ability to learn, apply, and communicate credit union collection policies and procedures.

- Ability to input and retrieve data from computer.

- Ability to use a calculator.

- Ability to type accurately.

- Ability to use and learn office machines (i.e., copier, fax, terminals).

- Ability to use multiple systems and websites proficiently and correctly.

- Ability to obtain and maintain a Louisiana credit license and an NMLS ID. 

TRAINING AND EXPERIENCE

High school diploma or equivalent required. One to two years’ financial services experience (preferably in a call center environment or retail sales) and/or training; or equivalent combination of education and experience.

Salary: DOE
FLSA Status: Non-Exempt
Reports to: Assistant VP, Lending Call Center
Location: Perkins Branch