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Unit Customer Service Rep - Short Stay Center

Tampa General Hospital

Posted 3 months ago

Full Time

Tampa, Florida

In Person

Smart Summary

Responsibilities

Perform customer service, receptionist, and clerical duties to support patients, visitors, and healthcare staff. Manage communications via telephone and intercom while maintaining unit organization and ordering supplies.

Qualifications

You have a high school diploma or GED and possess strong customer service skills. You are proficient in basic computer operations, understand medical terminology, and can communicate effectively both verbally and in writing.

Must Have Skills for ATS

customer service excellence

basic computer skills

medical terminology

communication

Job Description

Under general supervision, follows established policies, procedures and professional guidelines, performing customer service, receptionist and clerical/ secretarial activities.  Serves as a communication resource for patients, visitors, family, and health care team members with the ability to triage communication priorities.  Answers the telephone and patient intercom system. Alerts nursing staff to patient and family concerns and other calls, orders supplies and stock items as required.  Keeps unit neat and organized.  Also responsible for performing job duties in accordance with mission, vision and values of Tampa General Hospital. Other duties as assigned.

  • High school diploma or GED required. 
  • Ability to demonstrate knowledge of customer service excellence, basic computer skills, medical terminology and communicates effectively both verbally and in writing required.

Tampa General Hospital

Tampa General is a private not-for-profit hospital and one of the most comprehensive medical facilities in West Central Florida serving a dozen counties with a population in excess of 4 million. As one of the largest hospitals in Florida, Tampa General is licensed for 982 beds, and with over 15,000 team members, is one of the region’s largest employers. Consistently recognized for world-class care, Tampa General Hospital is ranked as the #1 hospital in Tampa Bay by U.S. News & World Report for 2024-25 and is nationally ranked as among the top 50 hospitals in the nation in eight specialties. Additionally, Tampa General was ranked as “high performing,” or among the top 10% of hospitals in the nation, in five more specialties along with 12 procedures and conditions. TGH partners with the USF Health Morsani College of Medicine to pioneer breakthrough treatments, conduct game-changing clinical research and train the next generation of health care professionals. TGH is the region's only academic health system, having been affiliated with the USF Health Morsani College of Medicine since the school was created in the early 1970s. TGH is the area’s only Level I trauma center and one of two ABA-verified Adult & Pediatric burn centers in Florida. With five medical helicopters, we are able to transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to the leading organ transplant center in the country, having performed more than 14,000 adult solid organ transplants, including the state’s first successful heart transplant in 1985. Tampa General Hospital is committed to serving all residents of West Central Florida. We provide comprehensive health services, ranging from wellness and primary care to the most complex specialty care and post-acute services.
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