Position Levels

Family Services Specialist I (Entry Level)

• Works under close supervision while receiving training in assigned program areas
• Performs routine to journey-level casework with supervisor review prior to case action
• Develops foundational skills in assessment, service planning, and case management
• Progressively assumes greater responsibility as knowledge and skills increase

Key Responsibilities

• Interview clients and assess needs, including social, economic, and support factors
• Develop, implement, and monitor individualized service plans
• Inform clients of program requirements, rights, and available services
• Provide ongoing case management and monitor compliance
• Maintain accurate, timely documentation and case records
• Coordinate services with internal staff and external community partners
• Participate in multidisciplinary teams and case staffing
• Track services, expenditures, and program data
• Assist with program administration and reporting requirements
• Serve as a resource to clients and the community
• Provide after-hours on-call coverage and respond to emergencies as required

Knowledge, Skills, and Abilities

Knowledge

• FSS I: Basic knowledge of social work principles, human behavior, and social service systems

Abilities

• Communicate effectively both orally and in writing
• Interview, assess needs, and provide appropriate referrals
• Develop and implement effective service plans
• Exercise sound judgment within policy and legal frameworks
• Manage time, caseloads, and competing priorities
• Establish and maintain effective working relationships
• Adapt to challenging and sensitive situations

Minimum Qualifications

• Bachelor’s degree in a Human Services field
  OR
• Bachelor’s degree in any field with at least two (2) years of related human services experience
  (Per Section 22VAC40-670-20 of the Administrative Code of Virginia)

Preferred Qualifications

• Experience in one or more human services program areas (e.g., Adult Services, CPS, Foster Care)
• BSW or MSW degree
• Virginia Social Worker license

Working Conditions

• Frequent local travel required
• Home visits and fieldwork are essential
• Exposure to sensitive or potentially high-risk environments
• Participation in an on-call rotation is required

Benefits

Sussex County Department of Social Services offers a comprehensive benefits package designed to support employees’ health, financial security, and work-life balance:

• Health Insurance: High-Deductible Health Plan with $0 monthly premium for employee-only coverage and employer-funded Health Reimbursement Account (HRA)
• Retirement: Participation in the Virginia Retirement System (VRS) (Plan 1, Plan 2, or Hybrid), including mandatory employee contributions
• Group Life Insurance: Employer-paid coverage through VRS equal to 2x annual salary
• Voluntary Benefits: Options including deferred compensation plans, supplemental insurance (AFLAC), optional life insurance, and legal services
• Payroll: Paid semi-monthly

Career Growth Opportunity

This position offers a career pathway from Family Services Specialist I to Family Services Specialist II, based on successful training completion, performance, and agency needs.