The NOC Technician is responsible for providing operational and administrative support to the Network Operations Center and Communications & Connectivity teams. This role assists with ticket administration, reporting, scheduling coordination, inventory tracking, documentation management, customer communications, and operational workflow support to help ensure efficient daily operations within the NOC environment. This position serves as a key support resource for NOC leadership, technicians, field operations, vendors, and customers by helping maintain organized workflows, accurate records, and timely communication across support activities. The Coordinator plays an important role in supporting service delivery, escalation tracking, onboarding activities, and operational readiness in a fast-paced technology operations environment.

This position is designated for overnight operations support and is responsible for covering the night shift from 6:00 PM to 6:00 AM in a 24/7 Network Operations Center environment. The role requires strong self-management, independent decision-making, and the ability to prioritize operational tasks with limited direct supervision during overnight hours. The NOC Administrative Coordinator is expected to monitor operational activity, manage ticket workflows, coordinate communications, and ensure proper escalation of critical issues in accordance with established procedures.

Key Responsibilities

• Provide administrative support for daily NOC operations including ticket management, reporting, scheduling, and documentation updates
• Monitor ticket queues for aging tickets, SLA compliance, escalation timelines, and proper assignment routing
• Assist with customer communication updates related to ticket status, maintenance notifications, outages, and service coordination
• Maintain accurate records of incidents, service requests, equipment inventory, and operational documentation
• Coordinate scheduling and dispatch support for field technicians, vendors, and internal operational teams
• Support onboarding and offboarding processes for customers, devices, and internal operational systems
• Assist with inventory tracking, equipment shipments, RMA processing, and asset documentation
• Generate operational reports related to ticket metrics, service performance, outage tracking, and support activities
• Maintain and update standard operating procedures (SOPs), contact lists, escalation matrices, and knowledge base documentation
• Coordinate conference bridges, maintenance windows, and communication efforts during outages or operational events
• Assist NOC leadership with meeting coordination, operational follow-ups, project tracking, and administrative tasks
• Support compliance with operational processes, documentation standards, and internal workflow procedures
• Provide general administrative assistance to support continuous NOC operations in a 24/7 support environment

Essential Knowledge, Skills & Abilities

• Strong organizational and administrative skills with high attention to detail
• Ability to manage multiple priorities and tasks in a fast-paced operational environment
• Strong written and verbal communication skills with professional customer interaction abilities
• Familiarity with ticketing systems, operational workflows, and technical support environments
• Basic understanding of networking and connectivity terminology preferred
• Ability to coordinate effectively between technical teams, vendors, customers, and field personnel
• Strong documentation and data entry accuracy skills
• Proficiency with Microsoft Office applications including Excel, Word, Outlook, and Teams
• Ability to maintain confidentiality and handle sensitive operational information professionally
• Customer-focused mindset with strong follow-through and accountability
• Ability to work independently while supporting collaborative operational teams

Education & Experience

• High School Diploma or GED required
• Associate’s degree in Business Administration, Information Technology, or related field preferred
• 1+ years of administrative, dispatch, coordination, or operational support experience preferred
• Experience working in a technical support, telecommunications, logistics, or NOC environment is a plus
• Experience with ticketing systems, reporting tools, or service management platforms preferred

Preferred Qualifications

• Experience supporting 24/7 operational or technical support teams
• Familiarity with IT service management (ITSM) practices or ticket lifecycle management
• Exposure to telecommunications, LTE, Starlink, satellite, or networking environments preferred
• Experience with inventory management or asset tracking systems
• Strong Excel reporting and data organization skills

Working Conditions

• Office-based position supporting a 24/7 operations environment
• May require occasional after-hours support coordination during outages, maintenance events, or emergency operations
• Ability to sit for extended periods while working on computer systems and communication platforms