Description

About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you enjoy creating welcoming environments and supporting seamless guest experiences, we invite you to grow with us.

Why This Role Matters

We are seeking a Spa Receptionist who understands that the guest experience begins the moment someone walks through the door. This role matters because it sets the tone for the entire spa journey, creating a sense of ease, trust, and anticipation. Through thoughtful communication, attention to detail, and genuine hospitality, the Spa Receptionist ensures every guest feels cared for and confident in their experience while supporting the overall flow and success of spa operations.

What You’ll Do

• Maintain a positive and professional approach with employees, coworkers and guests.
• Communicate regularly with spa staff regarding appointments and required timeframes to ensure smooth workflow throughout the day.
• Greet clients warmly as they enter the spa and provide tours and information related to spa features and services.
• Answer the telephone professionally by identifying yourself, your department and offering assistance.
• Book appointments by phone or in person and accurately record transactions in the reservation system.
• Promote spa services and effectively recommend retail products to enhance the guest experience.
• Maintain proper opening and closing procedures and handle transactions responsibly and accurately.
• Follow daily checklists and operational procedures as outlined for spa reception and attendant duties.
• Maintain a well-groomed, professional appearance including clean uniform and name tag.
• Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies.
• Maintain spa rooms, public areas and front-of-house spaces in a clean, comfortable and guest-ready condition, including refreshing water, ice and trash removal.
• Support inventory control for supplies, equipment and merchandise and communicate reordering needs as necessary.
• Keep men’s and women’s spa areas clean, orderly and properly stocked throughout the shift.
• Assist in training newer staff on front desk procedures to ensure efficient performance and consistency in service standards.
• Carry out deep cleaning tasks and special projects as assigned.
• Other duties as assigned are consistent with the functions of this position as needed at any of the properties.

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits, including a 25% 401(k) match!
• Generous employee discounts across Heritage hotels, restaurants, spa and retail!
• Complimentary meals during scheduled shifts!
• Free employee parking!
• Supportive team culture with opportunities for growth and advancement!
• A workplace rooted in New Mexico pride and community values!

Requirements

• Exceptional interpersonal and communication skills with the ability to create a warm, welcoming, and professional first impression for all guests.
• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced, guest-facing environment.
• High attention to detail to ensure accuracy in scheduling, billing, and guest preferences.
• Ability to remain calm, composed, and solution-oriented when handling guest requests or concerns.
• Proficiency with scheduling systems, point-of-sale systems, and general computer applications such as Microsoft Office or Google Suite.
• Strong teamwork and collaboration skills with the ability to communicate effectively with therapists, spa leadership, and other hotel departments.
• Basic understanding of spa services, treatments, and retail products with the ability to confidently guide guest selections.
• Professional presentation and demeanor aligned with a luxury hospitality environment.
• High school diploma or equivalent experience or training required.
• Minimum of one year of guest-facing experience in hospitality, spa, wellness, or a related service environment preferred.
• Experience with spa booking software or property management systems preferred.
• Luxury hotel or resort experience preferred but not required.
• Previous experience handling cash, payments, and guest transactions preferred.
• Flexible availability including evenings, weekends, and holidays based on business needs.