Description

Nature of Work

This position performs entry-level professional work in computer systems management. Responsible for troubleshooting, maintenance, repair, and installation activities; may assist in planning, organizing, and implementing all IT functions. Provides support to end-users and assists in keeping technology current. Position requires processing and interpreting of complex, less clearly defined issues. Work is performed under supervision with minimal latitude. Exercises judgment in accordance with well-defined policies and procedures.

Duties and Responsibilities

(The intent of this job description is to provide a summary of tasks performed in this classification. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.)

• Assist with maintaining information systems user policy and profiles. 
• Ensure that servers, network hardware, workstations, and printers are available; ensures data connectivity internally and externally.
• Assist with network security, including servers, pc’s, mobile devices, and wireless.
• Assist with user ID groups and appropriate security levels, internet and internal e-mail user accounts.
• Assist with monitoring servers for Disaster Recovery solutions and fault tolerance.
• Monitor critical system functions, system event logs, disk and memory utilization, and transient data.
• Assist with monitoring controls, including remote access, to ensure they are maintained.
• Maintain contact with vendors on hardware and software products. 
• Analyze and document problems, assist with corrective action, and follows up on problem resolution.
• Assist with generating and installing new software releases and corrective codes on the server.
• Establish and/or maintain relationships with computer service providers and consultants; monitors work provided by consultants.
• Assist with computer-related projects; provides reports on project status.
• Assist with maintaining systems maintenance vendors, repairs, and all appropriate records. 
• Assist with operating the remote environment.
• Assist with preparing and maintaining current network maps.
• Assist with software and hardware inventory and tracking systems; monitors and reports licenses on applications to ensure compliance.
• Install, configure, maintain, and troubleshoot hardware and software for networks.
• Provide Tier 1 level support.
• Perform other duties as assigned.

Knowledge, Skills & Abilities

• The current principles and practices of computer systems technology and project management
• Operating system components and language.
• Hardware, software, and network systems.
• Company policies and procedures.
• Microsoft Office products (Word, Excel, PowerPoint and Outlook). 
• Modern office equipment and various computer programs and applications.
• Operation of various electronic devices.
• Troubleshooting and resolving complex hardware, software, and network-related problems.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Plan and conduct studies on work procedures to identify potential areas of automated system application.
• Organize and prioritize work to meet deadlines.
• Perform duties in accordance with standard operating procedures.
• Clearly communicate and understand information, both orally and in writing.
• Establish and maintain effective and cooperative working relationships with both internal and external contacts.

Requirements

• Bachelor's degree in computer science or related field from an accredited college or university; supplemented by zero to two (0-2) years' of progressively responsible systems administration experience; or an equivalent combination of education, certification, training, and/or experience.
• Valid Florida driver’s license.