Position: Service Coordinator OSAR [1077]

Program: Amarillo, Texas – Outreach, Screening, Assessment and Referral (OSAR)

Salary range: $40,809.60 Annually

Shift available: Full-time

At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!”

Essential duties and responsibilities:

• Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
• Provide screening and assessment to individuals (adults and adolescents) with substance use/abuse related issues and determine appropriate treatment (in-patient or our patient) for such individuals
• Refer clients to appropriate agencies providing substance use/abuse treatment
• Determining priority of individuals on waiting list for in-patient treatment
• Scheduling appointments for OSAR services
• Providing appropriate follow-up services with clients in out-patient treatment
• Entering data in CMBHS in a timely manner
• Meets productivity standards as set forth by OSAR, supervisor and center management
• Submits all client data, time sheets, travel requests, leave requests, purchase requisitions, and special reports to Administration in accordance with agency procedures and within the time frames specified
• Works as part of the on-call rotation
• Maintain training as required by the OSAR contract and by the agency
• Provide services to regional clinics as required by the OSAR contract
• Coordinate services with probation departments, courts, and other agencies as necessary
• Attends training as required by agency standards
• Intervenes when necessary using verbal PMAB, CPR, and First Aid as needed
• Performs other essential functions and tasks necessary to carry out the purposes of the position.
• Adheres to TPC Business Code of Conduct and reports concerns if ethical and/or business standards defined in the code are compromised

Required qualifications to be successful in the job:

• Must have an LCDC (Licensed Chemical Dependency Counselor) license to qualify as a Qualified Credentialed Counselor (QCC) in the state of Texas
• License must be current and in good standing
• High school diploma or GED
• One semester (12 credit hours) of accredited college work; or minimum of eighth grade reading comprehension level as evidenced by score on the Adult Basic Learning Examination (ABLE)
• Graduate work in a related field may be substituted for up to one (1) year of experience
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement under Informational Documents: www.texaspanhandlecenters.org/careers 
• Must have a valid Texas driver’s license and be insurable under agency vehicle policy
• Must be 18 years of age or older

Preferred qualifications to be successful in the job:

• Bilingual
• Experience with providing substance use treatment services

At TPC, passion and meaningful work is rewarded! We offer employees: 

• Click here for TPC’s FY2026 Summary of Benefits
• 501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness
• Robust benefit offerings – Urgent Care visits for a low $10 co-pay, Medical, Dental, and Vision
• Employer paid life insurance (1.5 times employee’s salary)
• Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employee’s contribution up to 6% in the 403(b) or 457 Retirement Savings Plan
• Paid time off – PTO accrual, Holidays
• One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment
• Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan
• Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video
• Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone