Field Service Technician – Combined

Job Summary: 

This is a combined job description for a Field Service Technician cross trained in all scopes; firestopping, doors, and dampers.  

Duties/Responsibilities:

Firestopping

• Inspect& repairfire/smokebarriers per NFPA/IBC/ULrequirements.
• Ability to read and interpret blueprints andlife safety drawings.
• Document inspectionand repairresultsinelectronic reportingsystemusing a tablet.
• Provideaccurateand detailed documentation for customers’ code compliance.
• Document repairs that cannot be completed, obtain and record specifications for materials to be ordered. 
• Perform routine maintenance and repairs on equipment, including electrical, HVAC, and plumbingcomponents. 
• Install access doors inrated assemblies.
• Hang& Repairdrywall.
• Installation and repair of wallassemblies.(MetalFraming &Repair if Gypsum and Masonry Construction)
• Load and unloadprojectmaterialsand equipment.
• Complete prep work for all applications. 
• Use common hand tools such ashammers,knives,chisels,pliers, screwdrivers,saws,drills,etc…
• Properlymaintainequipment and tools.

• Follow safety& Infection controlguidelines and procedures.
• Ensurecleanjob site.
• Maintain professional,timelycommunication with customersand staff.
• Clear and effectivecommunicationwritten and verbal.
• Effective Customer Service Skills
• Self-motivated, ability to work independentlyand inteamsetting.
• Attend any required training activities.
• Other duties as assigned.(Support other service lines)
• Mustbe willing to travel extensively.

Dampers

• Inspection of fire dampers, per NFPA 80 statutes and codes. 
• Successfully complete Remedi8’s training for Fire Damper Inspection as outlined in Remedi8’s TMP-001 manual, andin accordance withRemed8’s ISO 17020:2012 certification requirements.  
• Provideaccuratedocumentation for customers’ code compliance and reporting. 
• Maintain professional,timelycommunication with customers and Remedi8 management and team. 
• Other duties as assigned. (Support other service lines) 

Doors

• Inspection of fire-rated and smoke doors per NFPA 80. 
• Successfully complete Remedi8’s training for Fire Door Inspection as outlined in Remed8’s ISO 17020:2012 certification requirements.  

• Ensure completion ofaccuratereports for customer code compliance.  
• Maintain professional,timelycommunication with customers prior to and following projects.  
• Perform minor repair of fire door frames, doors, locksets, latches, closers, strike plates, miscellaneous door and frame hardware and material to bring up to code requirements. 
• Perform repairs inordinancewith NFPA 80, NFPA 105 and the IBC standards for fire door performance. 
• Fill holes in frames/doors. 
• Shim to correct clearances. 
• Clean/install closers and hardware to fix latching and closing issues. 
• Establishplanof action for door replacement through facilities in a time efficient manner. 
• Document repairs thatare not able tobe completed, obtain and record specifications for hardware to be ordered. 
• Provideaccuratedocumentation for customers’ code compliance. 
• Work with hand tools (drill, screws, screwdriver, tap & dye sets, Bondo, sander, etc.) 
• Administer proper infectious control measures per hospital requirements. 
• Other duties as assigned, including anyadditionalservicesRemedi8 addsin the future.

Requirements and Preferred Experience:

Firestop

• 1 + year of firestop inspection, repair, and installation
• Commercial drywall repair and installation
• Fire caulking experience
• Excellent communication and interpersonal skills. 

• Understanding ofiOS products and electronic reporting.
• Experience with life safety plans andNFPA.
• Hilti and STI certification preferred but notrequired. 

Dampers

• Demonstratethe abilityto review inspection reports and approve for client distribution. 
• Demonstratethe abilityto read, follow, and label Life Safety Plans (LSPs). 
• Demonstrate knowledge and use of tools and maintenance and calibration requirements. 
• Demonstratethe abilityto follow inspection methods and procedures, recognizing and recording deficiencies.  
• Experience in customer service and working with the public and clients.  
• Must be self-motivated andpossessthe ability to work independently and efficiently. 
• Good record keeping and tracking of facilities inspections.  
• Musthave good verbal and written communication skills.  
• Must be efficient with smartphones, tablets, computers, and Microsoft Office for reporting daily progress to Operations Support. 

Doors

• Must be efficient with smartphones, tablets, computers, and Microsoft Office for reporting daily progress to Operations Support. 
• Demonstrateabilityto complete on-site emergency troubleshooting. 
• Must be able to understand how to read Life Safety Plans (LSPs) and work through afacility self-directed. 
• Musthavehighattention to detail. 
• Demonstrate knowledge and use of tools and maintenance and calibration equipment. 
• Demonstratethe abilityto follow inspection methods and procedures, recognizing and recording deficiencies.  

• Experience in customer service and working with the public and clients.  
• Knowledge of computer software, including Word, Outlook, and Excel. 
• Self-starter, excellent listener and able to complete tasks upon deadlines and with limited supervision. 
• Maintain professional,timelycommunication with customers 
• Excellent client-facing and internal communication skills. 
• Excellent written and verbal communication skills. 
• Good record keeping andtracking offacilities repair work. 

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• The associateis regularly required tostand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Twist, bend, reach.Climbdependingin aboveceilingconditions.
• Work insmall,tight,or confined spaces.
• Working on ladders for extended periods of time.
• Working inside containment units(Small Tight Space)
• Must be able to lift and/or move up to50 pounds occasionally.   
• Working extended hours, including evenings,nights,and weekends may berequired.  

Additional Requirements: 

• Mustbe 21 years of age. 
• Musthave a validdriver license. 
• Must pass drug screen, criminal backgroundcheckand driver’s license check.  

Perks and Benefits:

• Medical, Dental, and vision coverage
• 401(k)/Roth with company match
• Work-Life Balance: PTO (Paid Time Off), paid holidays, and balanced work schedule 
• Guaranteed40 hoursper week (minimum)

EEO, including disability/vets