Company Description

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

As a Command Center Officer, you help keep our resort safe, secure, and welcoming. This role blends security responsibilities with hospitality focused service, ensuring our guests, team members, and property are protected while creating a friendly and supportive environment. You maintain a visible presence, manage access points, respond to police, fire, or medical situations, and complete safety inspections and incident reports. By working closely with public safety partners and resort leadership, you help ensure everyone feels safe and cared for. You demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction.

At Westgate Resorts, our team members are the heart of our success. When you join the Smoky Mountain team, you become part of a company that values hospitality, teamwork, and growth.

What You’ll Do as a Command Center Officer:

• Serve as the first responder to police, fire, and medical incidents within the scope of Security Officer duties
• Maintain a visible, uniformed security presence across assigned resort areas
• Control access at designated entry and exit points
• Monitor security systems, including surveillance cameras and fire alarm panels, in compliance with legal and company requirements
• Conduct routine safety and security inspections following established procedures
• Maintain accurate security records, logs, and checklists
• Prepare clear, timely, and detailed incident reports using computer systems and email
• Assist guests and team members with security related concerns and service requests
• Manage lost and found inventory, key control, and accountability
• Perform traffic control, parking enforcement, assist public safety officers, and complete other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring as a Command Center Officer:

• High school diploma or general education degree (GED)
• Previous experience in security, law enforcement, military, or a related field is preferred (minimum of 1 year), but not required
• Possession of a valid Unarmed Security Officer license (as required by the state of employment) is a plus; however, we will assist qualified candidates in obtaining this certification if needed
• Certificate certificates in First Aid, CPR and AED highly preferred but not required
• Prior hospitality or guest service experience strongly preferred
• Strong verbal and written communication skills
• Proficiency with basic computer systems used to complete reports, logs, and email communication
• Ability to remain calm and professional in high-pressure or emergency situations
• Excellent judgment, integrity, and attention to detail

Requirements:

• Must be at least 18 years of age
• Must be able to lift 50lbs
• Flexibility to work nights, weekends, and holidays
• Required to pass a background check, drug test and motor vehicle record (MVR) check
• Required to provide proof of eligibility to work in the United States
• Requires physical stamina and the ability to work indoors and outdoors, remain on your feet for extended periods, climb stairs, and move quickly for short distances as needed

Additional Information

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.