Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m. No holidays or weekends. Onsite position.

Location: Eagle Highlands

Top Responsibilities:

• Check-in and check-out of patients

• Answer incoming calls

• Computer-savvy administrative support

• Provide patient care with a caring, professional attitude

• Update forms in the patient chart

• Conduct insurance verification

• Ensure consent forms are completed

• Schedule appointments

• Manage messages from I-Connect

• Direct patients to their next steps

• Collaborate with all Rheumatology team members

Skills for Success:

• Experience with health insurance or medical office operations

• Compassionate and patient-focused

• Helpful and dependable

• Strong customer service and communication skills

• Broad knowledge base

• Positive attitude and always smiling

Team Culture:

• Family-oriented

• Supportive and kind

• Outgoing, friendly personalities

Position Summary:

Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains the necessary information to generate accurate financial and demographic records that support maximum reimbursement and positive clinical outcomes. Responsibilities include scheduling appointments, interviewing patients for medical information, explaining departmental/hospital charges and policies, validating and entering charges into the appropriate systems, and collecting payment when needed. Answers incoming calls and directs patients and visitors appropriately.

Requirements:

• High School Diploma or equivalent required

• Basic Life Support (BLS) certification through the AHA preferred

• 1–2 years of relevant experience in a healthcare setting preferred

• Ability to learn and retain medical coding; ICD-10 and CPT experience preferred

• Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred

• Basic proficiency with MS Office (Word, PowerPoint, Excel

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.