Operations Manager
Genesis Health Clubs
Operations Manager
Genesis Health Clubs
Posted 3 months ago
Full Time
, Colorado
In Person
Smart Summary
Responsibilities
Responsible for the day-to-day operations of the front desk, including staff recruitment, training, and scheduling. Focuses on member retention, quality customer service, and driving retail revenue within the club.
Qualifications
You have 1-2 years of experience in customer service and are adept at cash handling and credit card processing. You are available to work weekends, evenings, and holidays, and possess the ability to communicate effectively with guests and staff.
Must Have Skills for ATS
cash handling
credit card processing
customer service
Job Description
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
This position will be responsible for the day-to-day operations of the Front Desk including hiring, recruiting, scheduling and training new Front Desk employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service. Duties and Responsibilities:
- Manage club follow ups to ensure members are not past due and current
- Executes procedures as outlined by front desk manual
- Assist Club Manager with all club operations as needed
- Responsible for daily register deposits
- Maintains office supply order
- Responsible for desk inventory
- Responsible for submitting product orders
- Attends all staff and club meetings and events
- Establish and maintain professional relationships with members and staff
- Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
- Ensures front desk is clean, maintained and organized at all times
- Ability to respond quickly and appropriately to emergency situations
- Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)
- Present a professional demeanor at all times when representing the Genesis Health Clubs
- Provide input in developing strategies to support club goals and objectives
- Develop and build a team atmosphere among staff and departments
- Ability to respond to common inquiries or complaints from members
- Attend all social functions within the club
- Participate in group classes and regular exercise
- Available to work weekends and evenings and holidays
- Ability to work well with others
- Experience in cash handling and credit cards
- 1-2 Years’ experience in customer service function
- Ability to stand for long periods of time
- Ability to lift up to 45 pounds
- Ability to communicate with guests and other associates, including reading, writing and speaking
Genesis Health Clubs
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