Customer Service Representative
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Yukimura and Associates - Allstate Insurance
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Customer Service Representative
Yukimura and Associates - Allstate Insurance
Posted 3 months ago
Full Time
Lihue, Hawaii
In Person
Smart Summary
Responsibilities
Act as the primary point of contact for insurance clients by addressing inquiries and resolving issues regarding policies and claims. Educate customers on insurance options using a needs-based review process to ensure a positive experience.
Qualifications
You will be a key point of contact for clients, providing timely and accurate information and support on insurance-related matters. You will establish customer relationships, respond to inquiries, investigate and resolve customer issues, and educate customers about insurance options.
Must Have Skills for ATS
Insurance Customer Service
Customer Relationship Management
Claims Processing
Policy Changes
Policy Renewals
Customer Support
Job Description
- License reimbursement
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Responsibilities:
- Establish customer relationships and follow up with customers, as needed.
- Responding promptly to customer inquiries via phone and email.
- Providing information about insurance policies, coverage details, and claims processes.
- Assisting clients with policy changes, updates, and renewals.
- Investigating and resolving customer issues or concerns with empathy and professionalism.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Interest in marketing products and services based on customer needs
- Excellent communication skills - written, verbal, and listening
- People-oriented
- Detail oriented
- Proactive in problem-solving
- Able to learn computer functions
- Ability to work in a team environment
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Yukimura and Associates - Allstate Insurance
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