Helpline Specialist Internship (For STUDENTS Only)

FirstLink

Posted 3 months ago

Internship

Fargo, North Dakota

In Person

Smart Summary

Responsibilities

Respond to help-seekers via the 988 Suicide & Crisis Lifeline and 211 Information & Referral Helpline. Provide emotional support, facilitate safety planning, and offer referrals to community resources.

Qualifications

You are currently enrolled in a college or university and receiving academic credit for this internship experience. You will provide emotional support, offer referrals to community resources, and facilitate safety assessments for individuals in crisis.

Must Have Skills for ATS

988 Suicide & Crisis Lifeline

211 Information & Referral Helpline

Emotional Support

Safety Assessment

Safety Planning

Referral

Job Description

FirstLink is looking for part-time Helpline Specialist Interns to help respond to help-seekers reaching the local 988 Suicide & Crisis Lifeline and 211 Information & Referral Helpline. The intern will provide emotional support and empowerment, offer appropriate referrals to community resources, and facilitate safety assessments and safety planning to those in crisis. This position may assist with other aspects of helpline operations to develop skills and competencies relevant to their program of study. 

We are looking for individuals who have the desire to help others through compassionate and empathetic care. Interns must be enrolled in a college or university and be receiving credit for the internship experience.

FirstLink is currently accepting internship applications for the Fall 2026 and Winter 2027 terms!

FirstLink

FirstLink is a free, confidential service available to anyone 24/7/365 for listening and support, referrals to resources/help, and crisis intervention. FirstLink answers the 211 helpline, the National Suicide Prevention Lifeline, and communicates via the text line 898-211. FirstLink provides these services across the entire state of North Dakota and parts of Minnesota. Dial 2-1-1 or text your zipcode to 898-211 from anywhere in our service area for confidential help and support.
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria