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Essential Duties and Responsibilities:

Knowledge, Skills, and Abilities

Maintains utmost level of confidentiality at all times and adheres to hospital policies and procedures.
Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
Possess strong computer skills for using Word, Excel, Power Point, Access, E-mail, and Internet.
Possesses excellent customer services skills.
Available to work a flexible schedule i.e., daytime, evening, and / or weekend shifts as needed.
Identifies potentially dissatisfied customers and directs inquiries to the appropriate staff for follow-up and resolution.
Is knowledgeable about resources within the hospital and the community. Coordinates and or refers families for assistance appropriately.
Working knowledge of State Medicaid Transportation program benefits and Medicaid Healthplan contacts.
Developing professional relationships with, and knowledge of community resourcing including their scope and referral process requirements to ensure services are provided timely.
Answers department phones and routes calls to appropriate individuals for timely intervention.
Cross trained in multiple areas within the department for seamless care.
Function as an advisor to the Director and Senior Director to assist in the development of quality patient care services and the establishment of policies and procedures.

Basic Needs Assessment, Community Resourcing, and Discharge Planning

Assists families in community resourcing and the coordination of meal, lodging, and or transportation needs.
Knowledgeable about resources (i.e.: housing, shelters, nearby hotels, meal programs, MCD Transportation , meal and lodging criteria, and other community supports)
Assists in updating community resources as needed / requested.
Provides basic needs assessment and choice verification in order to address immediate discharge planning needs related to simple Durable Medical Equipment needs (wheelchair, walker, nebulizer). Secures required orders / prescriptions based on Insurance Provider, initiates referrals to DME vendors, and coordinate receipt of equipment.
Acts as liaison between patients and/or families, clinical staff, and various community agencies and/or hospital departments for service connection.
Sharing outcome of plan with multidisciplinary team to ensure a safe discharge and prevent delay in discharge home.
Completes documentation in medical record for services provided in accordance with established guidelines.
Attends training, conferences, and in-services as appropriate for professional development.
Participates in departmental meetings and hospital committees / task forces as assigned.
Assists in the coordination of special projects and other duties as assigned.

When Assigned to The Family Connection

Assists in the management of the Guest Rooms that may include: daily census verification, assignment of rooms, and tracking of room usage, bi-monthly room inventory. prepares, issues, and confirms orders for supplies and work orders for engineering and housekeeping, and completes timely room report for monthly billing for all payors.
Assists in the coordination and management of services provided in the Family Connection
Restocking of Driscoll and Community resources.
Family Pantry monitoring to include inventory, sending requests for restocking, and restocking of supplies when received.
Computer monitoring to ensure appropriate usage.
Provides Cottage Shop vouchers, bus vouchers, and taxi vouchers to families per needs assessment.
Disperses department petty cash as requested by Social Worker, manages daily log of dispersed funds, and coordinates reallocation of funds for accounting.
Assists in the generation of weekly, monthly, and as needed activity and statistical reports.