Sales Consultant (Ford Norman)

Cavender Auto Family

Posted 3 months ago

Full Time

Norman, Oklahoma

In Person

Smart Summary

Responsibilities

Guide customers through the entire vehicle sales process, from initial greeting and test drives to financing and final delivery. Maintain high customer satisfaction scores and use CRM tools to track interactions and follow up with prospects.

Qualifications

You have sales or customer service experience and strong communication skills, with a proven record of positive customer service results. You will greet customers, guide them through the sales process, present vehicles, utilize a CRM tool, and follow up to ensure satisfaction. A valid driver's license and the ability to pass an MVR, background check, and drug test are required.

Must Have Skills for ATS

CRM

MVR

Job Description

For over 80 years, the Cavender Auto Family has strived to offer the best dealership experience by proudly serving our community, employees, and customers. The Cavender Auto Family has experienced remarkable growth over the last 5 years with 18+ dealerships across San Antonio, Austin, Lubbock, Midland, Oklahoma City and Columbus and Weimer Texas with 2,300 employees!

Here at Cavender Auto Family we believe in "Making Confidence Happen" (MCH) by acting with integrity, showing our customers we care, taking ownership of our actions, bringing a positive energy to our store and our customers, and being the subject matter experts to all our customers. This is the motto that embodies our entire culture here at the Cavender Auto Family, and what has helped us grow into the amazing company we are today!

Confidence Ford, a Cavender Auto Family Dealership, is currently looking for a talented Sales Consultant to join our growing family and help "Make Confidence Happen". Veterans and Military spouses are encouraged to apply!

Why Work at Confidence Ford:

  • $3,000 per month guarantee for first 90 days
  • Medical, Dental and Vision Insurance, and pet insurance
  • Paid Time off
  • Paid Maternity and Paternity leave (Parental Leave)
  • Company Paid $10,000 life insurance policy
  • Employee discounts on Vehicles, Service and Parts
  • Professional growth and development training on a quarterly basis.

Here is what you will be doing:

  • Greet customers to identify their vehicle needs, and lead them through the sales process including vehicle/car selection, test drive, personalization, financing, and paperwork
  • Perform high-quality, professional, and knowledgeable presentation and demonstration of new and used vehicles/cars
  • Use customer relationship management (CRM) tool to effectively track all customer interactions
  • Present customer deal structure and additional finance products
  • Follow up with customers and maintain high customer satisfaction
  • Complete all ongoing training modules to keep abreast new vehicle products, features, accessories, etc.
  • Maintain Customer Satisfaction scores at or above company standards.
  • Arrange for delivery and registration of vehicle.
  • Engage in business development, contacting prospects and clients via phone and email.

Here is what you will need:

  • Sales or Customer Service experience is preferred
  • Strong communications skills.
  • Strong record of positive customer service results with customer focused attitude.
  • Submit to and successfully complete MVR, background check, and pre-employment drug test.
  • Valid driver's license

Cavender Auto Family

The Cavender Auto Group has been selling and servicing automobiles and trucks in San Antonio and South Texas for over 80 years. James M. Cavender Jr. started Cavender Oldsmobile in 1939. Over the next 30 years, Cavender Oldsmobile would become one of the top Olds dealerships in the country based on sales and customer satisfaction. With the help of his twin sons, Jimmy and Billy, James Cavender would acquire a Cadillac dealership in 1979. By the mid 1980’s the third generation of Cavender boys would enter the automobile business. Today the Cavender name is associated with 8 separate dealership facilities selling Buick, Cadillac, Chevrolet, GMC, Land Rover, Ford and Nissan brands. The Slogan “Where the name Cavender is on the door, there is a Cavender on the floor.” certainly applies today. Each Cavender acts as not only the dealer, but general manager, and is always available to meet with customers and employees. When you buy from a Cavender dealership you are treated like family.
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