WIRE SERV SPEC

Department: 2201-Operations

Employment Type: Full Time

Location: Pinnacle Support Center

Compensation: Depends on Experience

Description

GENERAL SUMMARY:Supports all Pinnacle Bancorp Banks on incoming and outgoing wires.  Keeps accurate records of wire contracts and/or agreements. Assist internal and external customers as needed. JOB RESPONSIBILITIES AND DUTIES:

• Provide customer service and support for external and internal customers regarding inquires and problem resolution. 
• Completes daily wire transactions for all Charters. 
• Reviews and processes customer wire contracts for all Charters.
• Various other duties as assigned by management.
• Regular and reliable attendance.

 KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of Wire Transfer and Fiserv preferred.  
• Knowledge of windows-based programs on either an IBM or Macintosh Computer. 
• Skill in good customer service and telephone courtesy. 
• Ability to work under pressure and have constant interruptions while doing assigned responsibilities including reconcilement, verification, and computer input. 
• Ability to operate a PC with keyboard accuracy and speed. 

  EDUCATION AND EXPERIENCE:

• High School or equivalent
• Accounting and bank experience are preferred.  

 PHYSICAL REQUIREMENTS:                       Seeing: 75-100%                                                                                                                   Must be able to read computer screens and reports Hearing: 75-100%                                                                                                     Must be able to communicate with customers                                                 Standing/Walking: 50-74%                                                                          Climbing/Stooping/Kneeling: 0-24%                           Lifting/Pulling/Pushing:  0-24%                                  Fingering/Grasping/Feeling: 75-100%                                                                               Must be able to operate a computer                                     PHYSICAL DIMENSIONS:Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.       

More Details

M - F 8:00am - 5:00pm and M - F 8:30am - 5:30pm rotation