Specialist Shuttle Services

Vail Resorts

Posted 3 months ago

Full Time

Broomfield, Colorado

In Person

Smart Summary

Responsibilities

Responsible for front-line shuttle operations, including managing guest reservations and greeting passengers at the airport. The role involves coordinating drivers and monitoring flight information to ensure efficient dispatching of departures.

Qualifications

You have a high school diploma or equivalent and customer service experience. You are able to communicate effectively in English, both verbally and in writing, and possess strong computer skills. Logistics experience is preferred.

Must Have Skills for ATS

Epic Mountain Express

Reservations

Customer Service

Computer skills

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until June 15th or until the positions are filled (whichever is first).

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

Eagle County Regional Airport ranks fourth in annual enplanement among Colorado airports with most business captured mid-December through March. The Eagle Airport Shuttle Reservations Agent is responsible for all front-line aspects of the Epic Mountain Express EGE Operation. These responsibilities include representing EME and Vail Resorts to the general public, greeting and serving our pre-reserved guests and making quick and efficient reservations to align guests without reservations with the next available departing shuttle. Coordinating and assisting drivers, communicating with other operational areas and proficient dispatch of departures are critical job functions. Monitoring flight information and quickly pivoting to align flight order and schedule variations with available resources is a critical logistical skill requirement.

Job Specifications: 

  • Starting Wage: $22.00/hr - $24.69/hr  
  • Employment Type: Summer Seasonal 2026
  • Shift Type: Full Time hours available
  • Minimum Age: At least 18 years of age
  • Housing Availability: No  

Job Responsibilities:

  • Reservation Integrity
  • Operational logistics
  • Efficient and timely dispatching of trips
  • Monitor inbound driver resources
  • Monitor flight order and arrival times
  • On-site resource management
  • Great interpersonal skills
  • Follow all company policies and procedures

Job Requirements:

  • High School Diploma or equivalent
  • Customer Service Experience
  • English fluency required.
  • Ability to read, write, and communicate effectively.
  • Logistics experience preferred.
  • Strong computer skills required

The expected pay range is $22.00/hr - $24.69/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  513785
Reference Date: 03/05/2026 
Job Code Function: Driving
  

Vail Resorts

Vail Resorts is a network of the best destination and close-to-home ski resorts in the world including Vail Mountain, Breckenridge, Park City Mountain, Whistler Blackcomb, Stowe, and 32 additional resorts across North America; Andermatt-Sedrun and Crans-Montana in Switzerland; and Perisher, Hotham, and Falls Creek in Australia. In 2016, our company launched the industry-changing Epic Pass. Vail Resorts is a publicly held company traded on the New York Stock Exchange (NYSE: MTN). ​ We are passionate about providing an Experience of a Lifetime to our team members and guests, and our EpicPromise is to reach a zero net operating footprint by 2030, support our employees and communities, and broaden engagement in our sport. In addition to our 42 resorts in four countries, our company owns and/or manages a collection of elegant hotels under the RockResorts brand, a portfolio of vacation rentals, condominiums and branded hotels located in close proximity to our mountain destinations, as well as the Grand Teton Lodge Company in Jackson Hole, Wyoming. Vail Resorts Retail operates more than 250 retail and rental locations across North America. ​ Interested in joining our team? Come work and play in the mountains! Discover (or re-discover!) a passion for the outdoors with free ski pass(es), free ski/snowboard lessons, a 40% retail discount, and much more. Receive $20/hr starting wage, health/wellness benefits, and training through our Epic Service development experience. Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means building lifelong connections with people from around the world.​ Learn more about our company at www.VailResorts.com, or discover our resorts and pass options at www.EpicPass.com.
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