The Sales and Operations Coordinator provides front-line administrative, customer service, and operational support to ensure efficient day-to-day office operations. This role serves as a key point of contact for customers, vendors, and internal team members by managing communications, scheduling appointments, supporting operational processes, and maintaining organized records and documentation. The ideal candidate is highly organized, detail-oriented, and customer-focused, with the ability to multitask effectively in a fast-paced environment while delivering professional and responsive support across multiple functions. 

Responsibilities include but are not limited to: 

• Answer incoming phone calls with professionalism, strong phone etiquette, and a customer-service-focused attitude.  

• Maintain punctuality and reliability in daily attendance and responsiveness.  

• Schedule sales leads and customer appointments directly onto sales representatives’ calendars.  

• Communicate effectively with customers regarding appointment scheduling and general inquiries.  

• Input and maintain DigSafe information accurately and in a timely manner.  

• Review and scrub invoice dates on a weekly basis to ensure accuracy and consistency.  

• Perform administrative duties including data entry, filing, and maintaining organized records.  

• Assist with customer inquiries and route requests to the appropriate team members as needed.  

• Support office operations and administrative coordination activities.  

• Maintain professionalism and accuracy while managing multiple tasks and priorities.  

• Work cooperatively with internal team members to support efficient operations.  

• Perform other related duties as assigned. 
• Support and Build Unified Company Culture.
• Maintains a safe work environment
• • Performs job functions safely at all times.
  • Participates in all safety meetings.
  • Communicates all concerns or violations to appropriate manager(s) immediately.
  • Uses the proper Personal Protective Equipment when performing work duties. Employee wears the proper shoes, glasses, gloves, ear protection, etc. Employee is properly attired to perform their job safely (no loose-fitting clothes, unsafe jewelry, etc.).
  • Disposes of waste properly.
  • Abides by all local, state, and Federal laws; reads, understands, and agrees to follow the policies outlined in the Company Safety Manual and Company Handbook.
• Demonstrates behaviors aligned with Company’s Core Values at all times.
• Continuous Improvement
• • Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency
• Perform other related duties as assigned.

Job Requirements 

• Strong customer service and communication skills 

• Excellent organizational and time management abilities 

• Strong attention to detail and accuracy 

• Proficiency with Microsoft Office applications 

• Ability to multitask and manage shifting priorities 

• Professional and positive attitude 

• Ability to work effectively in a fast-paced environment 

• Strong verbal and written communication skills 

• Spanish-speaking proficiency is a strong plus.

• Previous administrative, scheduling, or customer service experience preferred.

What credentials do you need?  Proven high performance results, the right personality for our culture, and the perseverance to make the customer happy no matter how hard it gets.  That is all. 

What We Offer

Joining our team means becoming part of a growing organization that values its employees and invests in their future. Eligible full-time employees receive a competitive benefits package including paid holidays, PTO, medical, dental, vision, disability, and voluntary life benefits, plus a 401(k) plan with company match and immediate vesting eligibility beginning the first of the month after hire. Additional voluntary benefits include critical illness and accident coverage, identity theft protection, legal aid, and pet insurance.

Why Join Us?

If you enjoy building, improving, and solving problems in a fast-moving environment, you’ll likely thrive here. We’re looking for people who are adaptable, collaborative, and excited to grow alongside the business.