Job Title – Position Description: Technician Support

Reports to: Manager Site

MISSION

The Support Technician is responsible for providing basic direct and indirect patient care under medical team and providing an exceptional patient experience.

OUTCOMES

1. Supports the nursing staff with a sense of urgency by maintaining a clean, sterile, and efficient workspace in all areas of the Ambulatory Surgery Center (ASC).
2. Communicate with respect, kindness, and politeness to a diverse group of people to provide an exceptional patient experience.
3. Willing to learn and adopt new responsibilities, including direct patient care, based on shifting demands of the medical team.

COMPETENCIES

1. Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
2. Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
3. Situational Adaptability: Adapting demeanor and approach in real time to match the shifting demands of different situations.

Cultural Competencies:

Advanced Values: 

1. People
   • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
2. Heart
   • Patient Focus: Building strong patient relationships and delivering patient centric solutions
3. Service
   • Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
4. Excellence
   • Cultivates Innovation: Creating new and better ways for the organization to be successful

Behaviors:

1. Being Resilient: 
   • Rebounding from setback and adversity when facing difficult situations
2. Self-Development: 
   • Actively seeking new ways to grow and be challenged using both formal and informal development challenges
3. Optimizes Work Processes: 
   • Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

QUALIFICATIONS

Basic Qualifications:

Education:

• High School Diploma or GED

Previous, Job Relevant Work Experience:

• 6 months of direct patient care experience

Credentials/Licensures:

• Current BLS Certification