Travel customer representative
K
Kopp Travels
K
Travel customer representative
Kopp Travels
Posted 3 months ago
Full Time
New York, New York
Fully Remote
Smart Summary
Responsibilities
Support clients throughout their travel journey by managing bookings, changes, and cancellations. Respond to inquiries via multiple platforms and resolve complaints with empathy to ensure exceptional service.
Qualifications
You have strong customer service experience, ideally within the travel or hospitality industry, and possess excellent verbal and written communication skills. You are comfortable using technology, can quickly learn new booking systems, and have a proactive, detail-oriented approach to problem-solving. A passion for travel and helping clients plan memorable experiences is essential.
Must Have Skills for ATS
booking platforms
Job Description
About the job Travel customer representative
As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.
Key Responsibilities
- Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
- Assist with travel bookings, changes, cancellations, and special requests.
- Provide accurate information about destinations, travel documents, and agency policies.
- Follow up with clients to confirm trip details and satisfaction.
- Handle concerns or complaints with empathy and problem-solving skills.
Ideal Candidate
- Excellent verbal and written communication skills.
- Strong customer service experience (preferably in travel or hospitality).
- Organized, dependable, and proactive with a high attention to detail.
- Comfortable with technology and quick to learn booking platforms and systems.
- Passion for travel and helping others plan unforgettable experiences.
Perks
- 100% remote work with flexible scheduling.
- Opportunities for growth within the agency.
- Travel perks and exclusive industry discounts.
- Supportive team environment with ongoing training.
If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Kopp Travels USA!
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