The Dispatcher will schedule technician appointments at customer sites and facilitates communication between technicians, customers, and the company as well as assist in fleet and safety management. 

What can joining the One Hour team offer you?

The opportunity you deserve to build your career with a well-established company. We prioritize promoting from within!
A best-in-the-industry benefits package that includes generous PTO, health, dental, vision, 401k with company match, and life insurance!

Responsibilities:

Maintain the service technician schedules and dispatch technicians as service calls are completed.
Schedule technician’s return trips with customers to complete jobs after arrival of parts.
Maintain on call schedule for service technician and after-hours service procedures.
Enter service calls, schedule calls, and generates call debriefing with technicians daily.
Maintain customer database, ensuring complete, accurate, and updated entry of information.
Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.
Respond to service technician requests both by radio and phone.
Follow up and schedule preventative maintenance service appointments.
Review completes service work orders for accuracy.
Prepares invoices and timecards for processing.
Coordinates fleet preventative maintenance appointments and maintains organized records for all fleet working directly with the Operations Manager.
Assists safety manager with maintaining all safety documents and training rosters.
Participate in all company sponsored training classes.
Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

Qualifications:

HS diploma or GED
Excellent communication and listening skills
Following all safety policies and procedures
Maintaining a courteous demeanor with all customers and associates

Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time. Authority Brands Inc. is an Equal Opportunity Employer

When homeowners want a reliable heater or air conditioning system that they don’t have to think about, they call One Hour Heating & Air Conditioning. We are the premier HVAC service provider in the United States for a simple reason: we actually care about our customers' comfort. Owning and growing your own business has never been easier. Whether you are just starting out or looking to grow your business, you will be able to do so much more for your customers, your employees, and yourself: ⏰Unlimited training and business coaching ⏰Integrated business management systems ⏰Advertising strategies to generate more marketing leads It’s that approach that has helped the One Hour Heating & Air Conditioning brand grow, representing more than 370 territories across the U.S. At One Hour Heating & Air Conditioning, we offer more than just an HVAC franchise opportunity. When you come onboard with us, you’ll realize: ⏰You can do so much more for your customers, your employees and yourself ⏰You’ll still retain 100% ownership of your company Each of our franchisees is experienced, talented, and uniquely qualified to be part of our peer-to-peer network. Sit down with us and let’s discuss a plan that will work for your business. We’ve done it time and time again. And we’re excited to do it for your business, too. We’re confident that our tried-and-proven business conversion model—and our Conversion Incentive Program opportunity for qualified contractors —can help you achieve your business goals. 🔹Part of the Authority Brands Family🔹

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