Customer Operations Specialist

Location: This position is based out of evolvedMD’s corporate headquarters in Scottsdale, Arizona. Potential daily travel up to 2-3 times per week is expected throughout the Phoenix market.

The Customer Operations Specialist is responsible for supporting the operational success of evolvedMD’s behavioral health integration model within our customers’ primary care practices after program launch. This role works closely with the Account Management team to ensure clinics and care teams have the resources, coordination, and operational support needed to deliver services effectively.

The Customer Operations Specialist collaborates with internal teams and customer stakeholders to support day-to-day operational needs, coordinate onboarding for new employees joining existing programs, and assist in resolving operational challenges across active customer sites.

Compensation

• First year compensation $60,000 to $70,000 annually (DOE) 
• Annual bonus based on company performance and individual KPIs
• $1,200annual technology allowance
• 401(k) company match up to 3%

Your Expected Deliverables 

• Support the consistent operational execution of evolvedMD’s behavioral health integration model across active customer clinics.
• Coordinate onboarding logistics for new employees joining existing customer sites, including workspace setup, equipment, and operational readiness.
• Conduct site visits as needed to address operational needs such as equipment coordination, workspace readiness, and inventory management.
• Track and coordinate operational needs identified by Account Managers and the Clinical Team, ensuring requests are addressed efficiently and clinics have the resources required to deliver care.
• Serve as an operational liaison between internal teams and customer stakeholders, providing updates and escalating issues when necessary.
• Collaborate with Clinical Directors and Managers to support Behavioral Health Managers’ workflows, address operational challenges, and ensure smooth day-to-day clinic operations.
• Identify and troubleshoot operational challenges that may impact service delivery, collaborating with AMs, clinical leadership, and the Director of Customer Experience to resolve issues.
• Support process improvement initiatives and operational reviews to enhance efficiency, scalability, and the overall customer experience.
• Assist with operational documentation, tracking, and reporting as needed.
• Perform special projects and other operational tasks as directed by the Director of Customer Experience.

 Your Experience, Background, and Skills

• Compassionate about the delivery of “Whole Patient Care, Upfront and Ongoing.”
• Open and collaborative mindset strongly rooted in passion and integrity.
• High level of organization and time management skills, including ability to manage multiple tasks and deadlines simultaneously. Minimum of 1–2 years of coordination experience or equivalent training required.
• Proven track record of strong attention to detail with high accuracy and consistency in delivering high-quality work outcomes.
• Strong written and verbal communication skills, especially communicating detailed information to multiple stakeholders in a clear and concise fashion.
• Self-starter attitude with a bias for proactive problem-solving and anticipating stakeholders’ needs.
• Experience working within a primary care practice is a plus.

Reports To 

This position reports to the Director of Customer Experience.

About Us

At evolvedMD, we are leading the integration of behavioral health services in modern primary care. How? We use a uniquely upfront, innovative, and ongoing approach that places our clinicians on site and in person at each of the practices we serve. As one of America’s largest and most seasoned companies dedicated to integration, we fully embed behavioral health managers into a collaborative team. evolvedMD is committed to meeting patients where they are most comfortable: whether that is in person and on site at your practice location or virtual. We offer early, comprehensive, and dedicated care to help patients achieve the best possible behavioral health outcomes.

To find out more about what it’s like to work at evolvedMD, visit our Resources and News page at https://www.evolvedmd.com/resources where you can learn about our culture, leaders, innovations, and impact in the community.