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The Police Credit Union of California
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The Police Credit Union of California
Posted 3 months ago
Full Time
San Bruno, California
Hybrid
Smart Summary
Responsibilities
Act as the primary point of contact to guide members toward credit union products, services, and solutions. Manage member expectations and experiences while resolving problems and assisting with technology questions.
Qualifications
You are a self-starter committed to providing excellent service and education to members. You will act as the primary point of contact, guiding members to credit union products, services, and solutions while managing their experience and resolving technology-related issues.
Must Have Skills for ATS
Customer Service
Problem Solving
Technology Support
Job Description
Benefits include:
Employee Benefits + Perks Include:
• HMO, PPO Medical & Vision Plans
• Dental plans, including orthodontics
• 401K (Employer Matching and Profit-Sharing Contributions)
• Group Life, Accidental, Short- and Long-Term Disability and Supplemental Insurance
• Pre-tax flex and commuter benefits
• Paid Time Off (PTO), holidays- including time off for volunteering in the community
• Employee Recognition program, work from home options available with tenure
• Employee loan discounts
• Education and tuition reimbursement programs
• Professional development programs
• Work-life enrichments such as Employee Appreciation Events, On-Site Health and Wellness Fairs, Holiday Parties, Community Support Events, Educational and Tuition Reimbursement Programs & More!
We are currently looking for a The Contact Center Representative I who is the primary point of contact to guide our members to credit union products, services and solutions. You will manage the expectation and experience of our members while solving problems and assisting with technology questions.
The Police Credit Union is an Equal Opportunity Employer and hires are made without regard to any individual’s race, age, color, national origin, ancestry, disability, veteran status, religion, marital status, or domestic partnership; pregnancy, childbirth or related medical conditions; other medical conditions or genetic characteristic; sexual orientation, gender, gender identity, or transgender status; or any other biases protected by state, federal, or local law, regulation or ordinance. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
T
The Police Credit Union of California
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