Contact Center Representative I

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The Police Credit Union of California

Posted 3 months ago

Full Time

San Bruno, California

Hybrid

Smart Summary

Responsibilities

Act as the primary point of contact to guide members toward credit union products, services, and solutions. Manage member expectations and experiences while resolving problems and assisting with technology questions.

Qualifications

You are a self-starter committed to providing excellent service and education to members. You will act as the primary point of contact, guiding members to credit union products, services, and solutions while managing their experience and resolving technology-related issues.

Must Have Skills for ATS

Customer Service

Problem Solving

Technology Support

Job Description

  The Police Credit Union is seeking self-starters who share our commitment to provide excellent service and education at every opportunity. We offer generous benefits, competitive compensation and career development opportunities throughout our organization.

Benefits include:

Employee Benefits + Perks Include:
 • HMO, PPO Medical &  Vision Plans
 • Dental plans, including orthodontics
 • 401K (Employer Matching and Profit-Sharing Contributions)
 • Group Life, Accidental, Short- and Long-Term Disability and Supplemental Insurance
 • Pre-tax flex and commuter benefits
 • Paid Time Off (PTO), holidays- including time off for volunteering in the community
 • Employee Recognition program, work from home options available with tenure
 • Employee loan discounts
 • Education and tuition reimbursement programs
 • Professional development programs
 • Work-life enrichments such as Employee Appreciation Events, On-Site Health and Wellness Fairs, Holiday Parties, Community Support Events, Educational and Tuition Reimbursement Programs & More!
 
 We are currently looking for a The Contact Center Representative I who is the primary point of contact to guide our members to credit union products, services and solutions. You will manage the expectation and experience of our members while solving problems and assisting with technology questions.

The Police Credit Union is an Equal Opportunity Employer and hires are made without regard to any individual’s race, age, color, national origin, ancestry, disability, veteran status, religion, marital status, or domestic partnership; pregnancy, childbirth or related medical conditions; other medical conditions or genetic characteristic; sexual orientation, gender, gender identity, or transgender status; or any other biases protected by state, federal, or local law, regulation or ordinance. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. 

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The Police Credit Union of California

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