This is a Full Time Float Position

Compensation Range: $18.86 to $27.60

Non-Exempt Position

Benefits:  Medical, Dental, Life, Retirement, Paid Time Off

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Supervisory-Specific Performance Expectations, Duties, and Responsibilities:

· N/A

Position-Specific Performance Expectations, Duties, and Responsibilities:

· Greets patients in person and on the phone in a friendly and courteous manner.

· Obtains and verifies patient information

· Answers and directs incoming calls.

· Accurately admits/registers patients for all services performed at MRH.

· Time of service collections of co-pays and such as needed.

· Processes all returned mail.

· Acts as a liaison between patient, families, physicians, and care team.

· Participates in interdepartmental process improvements and process evaluation efforts.

· Acts as an internal consultant and educator to hospital staff in the area of expertise.

· Strives to ensure continual compliance with Patient Access Department policies and procedures.

· Can identify and access the system to report abuse to employees and/or patients.

· Establishes a good rapport and working relationship with other departments.

· Coordinates insurance, preauthorization, benefits verification, and pre-registration activities.

· Prioritizes workload and completes assignments within allotted time. Works as a team with co-workers.

· Assists in the orientation of new employees.

· Proficient in the duties in both the outpatient and Emergency Departments.

· Cross-trains in other departments as needed.

· Educates patients for financial assistance.

· Completes miscellaneous reports.

· Performs other duties as assigned.

Organization-Specific Performance Expectations, Duties, and Responsibilities:

· Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.

· Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.

· Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.

· Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.

· Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.

· Maintains strict patient confidentiality at all times.

· Reports to work punctually and completes assigned duties within established timeframes.

· Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives.

· Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.

· Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.

QUALIFICATIONS

· Must be at least 18 years of age (21 for positions requiring driving, with a valid driver’s license).

· Must be legally authorized to work in the United States.

· Must successfully pass a background check.

· Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).

· Must complete an Employee Health meeting prior to starting employment.

EDUCATION, LICENSURE(S), AND CERTIFICATION(S)

Required          Preferred

☐                       ☐

EXPERIENCE

Required          Preferred

☐                      ☒ Knowledge of medical terminology.

☐                      ☒ Computer experience.

☐                      ☒ Customer service experience.

☐                      ☒ Bilingual