Benefits:

Dental insurance
Health insurance
Paid time off

Job Summary
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities

Welcomes guests in a friendly, prompt and professional manner.
Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
Up-sells rooms whenever possible to maximize hotel revenue.
Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
Issues, controls and releases guest safe-deposit boxes.
Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

1-2 years customer service experience.
Ability to stand for 8 hours
Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
We offer an excellent travel discount program.
Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

An IHG hotel. IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good. At Holiday Inn Express, we strive to make every interaction you have with us simple, smart and refreshingly engaging. With over 3,000 hotels in 75 different countries, Holiday Inn Express is IHG’s largest brand and one of the fastest growing hotel brands in the industry. Holiday Inn Express offers affordable hotels, high speed internet access, free breakfast and a comfortable room that will leave you relaxed and recharged. InterContinental Hotels Group PLC is the Group’s holding company and is incorporated in Great Britain and registered in England and Wales. Approximately 350,000 people work across IHG's hotels and corporate offices globally. Visit https://www.ihg.com/holidayinnexpress/hotels/us/en/reservation for hotel information and reservations and www.ihgrewards.com for more on IHG One Rewards. For our latest news, follow us on LinkedIn, Facebook, Instagram, TikTok and Twitter.

Front Desk Agent

Front Desk Agent

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