Company Description

What if customer service didn't mean sitting on hold all day?

Evolution is hiring On-Camera Casino Dealers at our Southfield, MI studio. You will host live casino games - Blackjack, Roulette, Baccarat while players join online from around the state. No casino experience needed. If you are ready to work, we are ready to train you.

See the role: https://youtu.be/VWCIV4668No CSR to Dealer: https://youtube.com/shorts/5gS6f1Xo8EI?feature=share

Job Description

If you have been grinding in a call center, working support tickets, or sitting at a service desk - your skills are exactly what we need. We just pay more and the vibe is completely different.

$17-$23/hr with tips (base rate + guaranteed tip rate, and customer tips are unlimited!!)

No prior casino or gaming experience required. Our Evolution Academy trains you from the ground up while paying you from day one.

What You Will Do

• Host live casino games on camera - Blackjack, Roulette, and Baccarat
• Engage online players in friendly, professional conversation every shift
• Deal cards, spin the wheel, and keep the game running smoothly
• Follow trained game procedures with accuracy and consistent energy

Why Customer Service Representative Workers Thrive Here

• Use your people skills in a role that is actually fun
• Earn tips on top of your hourly rate - something no call center ever offered
• Consistent schedule, same days and shift every week
• No phone queues, no tickets, no escalations
• Clean modern studio - no headsets, no hold music, no stress

What We Offer

• $17-$23/hr (base rate + guaranteed tip rate, unlimited customer tips!!)
• Paid training through Evolution Academy
• Paid breaks and PTO
• Medical, Dental, and Vision insurance
• 401(k) with annual match
• Performance bonuses
• Career growth into trainer, senior dealer, and supervisor roles
• Nationwide employee discount program
• Free parking and modern studio with break room and refreshments

Shift Options

• Day, evening, and overnight shifts available
• 40-hour (5-day) and 32-hour (4-day) consistent weekly schedules
• Weekend availability required

Who We Are Looking For

• Current or former customer service rep, call center agent, or support specialist
• Strong communicator comfortable on camera
• Professional, reliable, and consistent
• Available for full-time hours including evenings, weekends, and holidays
• No casino experience needed

Qualifications

• Must be 21 years of age or older
• High School Diploma or equivalent
• Must be able to obtain a MI Gaming License
• Must complete pre-employment background check
• Must wear assigned uniform and maintain professional appearance standards
• 1 to 2 years of customer service or hospitality experience preferred

Physical Requirements

• Prolonged sitting at counter height chairs and tables
• Repeated use of both hands and arms
• Ability to see and read a chat screen from 4 or more feet away
• Ability to communicate verbally to players
• Ability to lift up to 10 lbs
• Ability to present on camera under professional studio lighting
• Game Show Hosts: ability to wear 2 inch or higher heels while standing for 1.5 hours at a time

Additional Information

Evolution is a global leader in live online casino entertainment, operating professional studios across North America and around the world. Our studios broadcast 24/7 from Atlantic City NJ, Philadelphia PA, Grand Rapids MI, Southfield MI, Fairfield CT, and Vancouver Canada.

At Evolution, everyone is a winner. We embrace diversity and hire personalities across any background, ethnicity, gender expression, and religion.

All your information will be kept confidential according to EEO guidelines.

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