Job Summary:

Interact with guests one on one by working in Guest Services for the famous Silver Dollar City. You will have the opportunity to greet thousands of guests daily as a Front Gate Team Member and answer any of their questions about Silver Dollar City’s shows, 40+ rides and attractions, and events that may take place during their visit. As a Front Gate Team Member, you will work in a variety of areas such as the Ticket Booths, Rentals Booth, Guest Relations, Midtown Guest Services, Lost & Found, and Turnstiles.

This position starts now and ends 01/02/2027.

Must be at least 16 years of age.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties/Responsibilities:

Include the following. Other duties may be assigned to assist the Attractions teams.

• Trained in all areas of the Front Gate.
• Use a computer to sell Admission Tickets, Add Ons, and Season Passes.
• Rent Strollers, Wheelchairs, and Electric Convenience Vehicles to guests at Rentals Booth.
• Provides specific and clear instructions for operating Rental items.
• Clean, stack, and un-stack strollers for daily rental at the Rentals Booth.
• Scan each valid admission ticket at the Turnstiles prior to entering the park.
• Provide guest services and handle guest concerns with friendliness in all areas of the Front Gate.
• Handle cash and make correct change to ensure a balanced cash drawer every day.
• Ensure proper handling of customer credit card information in compliance with Property Procedures and Purchasing Card Industry (PCI) standards.
• Answer questions pertaining to tickets, promotions, schedules, reservations, add ons, and provide information relating to upcoming events and attractions.
• Process Lost and Found items and return lost items to the correct owner.
• Assist guests with the Silver Dollar City App.
• Follow all Silver Dollar City and Herschend Family Entertainment Safety and Operating Procedures.

Education/Experience: 

Previous cash handling experience is preferred.

Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Stand: Uneven terrain, inclines, asphalt, and concrete.
• Walk: Up/down steps, uneven and sloped surfaces, including to and from assigned employee parking and employees assigned work area. Distance should be no greater than .5 miles one way.
• Lift/Carry/Push/Pull: Up to 50 lbs.
• Climb: Up and down stairs/ladders, uneven and sloped surfaces and be able to climb and descend on an employee shuttle bus.
• Repetitive Motion: Bending and twisting.
• Use hands to handle or feel and reach with hands and arms.
• Speak and hear clearly.
• See: Near/far, peripheral vision, and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions, confined spaces-cramped quarters, moving objects, fumes/ odors, dust, and vibrations.

Benefits Offered: 

• Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
• Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
• Food & Merchandise Discounts - Discounts on dining, drinks, and merchandise across Silver Dollar City Attractions.
• 401(k) & Profit Sharing - The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates).
• Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
• Mary's Well House - Employee health center provides employees with basic office visits, x-rays, and lab work for co-pay, whether insured or not.
• Free Tuition – Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at https://herschend.guildeducation.com/partner. See all the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits.

Equal Opportunity Employer/ Disabled/ Veterans