Financial Counselor I
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Community Health Systems Professional Services Corporation
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Financial Counselor I
Community Health Systems Professional Services Corporation
Posted 3 months ago
Full Time
Granbury, Texas
In Person
Smart Summary
Responsibilities
The Financial Counselor I manages patient accounts by verifying insurance coverage and securing financial arrangements. They provide financial counseling to patients and coordinate with internal departments to ensure accurate revenue cycle operations.
Qualifications
You have 0-2 years of experience in healthcare registration, billing, collections, or a related field. You are proficient in Microsoft Office and electronic health record systems, and possess strong communication and customer service skills to effectively counsel patients on financial matters and resolve account issues.
Must Have Skills for ATS
Microsoft Office
electronic health record systems
insurance verification
Job Description
The Financial Counselor I supports patient access and revenue cycle operations by verifying insurance coverage, securing financial arrangements, and coordinating all aspects of patient account management. This role serves as a key resource for patients by providing financial counseling, facilitating assistance applications, and ensuring accounts are processed accurately and in a timely manner. The Financial Counselor I interacts regularly with patients, insurance payors, and internal departments to promote account resolution and ensure a positive patient financial experience.
Essential Functions
- Establishes payment arrangements with patients according to departmental policies and procedures.
- Accurately completes and submits financial assistance applications and follows up on required documentation.
- Verifies insurance eligibility and benefits, and ensures appropriate authorizations are obtained when applicable.
- Reviews daily admission and missed opportunity reports to ensure all accounts have a valid payment source or financial counseling documentation.
- Responds to patient inquiries regarding account balances, billing concerns, and insurance coverage; returns all patient calls in a timely and professional manner.
- Reviews and processes adjustment requests and monitors approved adjustments for accuracy.
- Maintains account documentation by recording all actions and communications in the appropriate system using correct comment types.
- Establishes and maintains communication with patients throughout the continuum of care, including pre-admission, point-of-service, and post-discharge financial follow-up.
- Coordinates with other departments as needed to resolve account issues and ensure account accuracy.
- Retrieves and responds to voicemails from departmental customer service lines and ensures timely follow-up.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
- 0-2 years of experience in healthcare registration, billing, collections, or a related field required
- 2-4 years of experience in financial counseling or insurance verification preferred
- Knowledge of healthcare billing and insurance verification processes.
- Strong interpersonal and communication skills with a customer service focus.
- Ability to organize and prioritize tasks in a fast-paced environment.
- Proficiency in Microsoft Office and electronic health record systems.
- Ability to maintain confidentiality and professionalism in all patient interactions.
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Community Health Systems Professional Services Corporation
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