The Sales Floor Team Member is responsible for continuous quality checks on sales floor products. This individual will be responsible for merchandising hard and soft line products according to standard operating procedures. This employee will also provide excellent customer service and maintain a clean, neat and safe work environment. This position will also be cross-trained and be responsible for duties outside of merchandising, including but not limited to cash register responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Stocks the sales floor with newly processed merchandise, fitting room go-backs, and new good items as directed;
  • Completes pushing of carts within the prescribed time frame;
  • Check for quality and report to management;
  • Pull inventory off the floor for quality and rotation.
• Continuously put forth effort in increasing efficiency in adding and displaying merchandise on the sales floor.
• Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times.
  • Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival.
  • Assist customers in locating and selecting merchandise. 
  • Address customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns. 
• Record sales using the cash register while properly packaging merchandise.
  • Asks every customer for a round-up donation, maintains a minimum of 25% round up average. 
  • Ensure accurate payment collection.
  • Maintain proper cash balance in assigned till per over/under policy.
• Maintains interior and exterior, merchandise displays, and other inventory in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor).
• Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion.
• Perform other duties as assigned by supervisor. 

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays. 

EDUCATION AND/OR EXPERIENCE: 

High school diploma or GED preferred. Previous retail experience preferred.

LANGUAGE SKILLS: 

• Ability to read and understand documents such as time cards and policy manuals. 
• Ability to write routine reports. 
• Ability to speak effectively and communicate clearly to other employees and customers. 

WORK ENVIRONMENT: 

While performing the duties of this job the employee is usually working in a comfortable store environment. At times, this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area, which is a warehouse-like environment. 

AVAILABILITY:

Must have open and flexible availability, and be willing to work evenings and weekends. 

PHYSICAL DEMANDS:

Physical Demands-  Sales Floor Team Member 

Frequency

Never

Almost Never

Seldom

Frequently

Always

Sitting

 X

Standing

X  

Walking

 X

Bending over

X 

Crawling

X

Reaching Overhead

X 

Crouching

X

Kneeling

X

Balancing

X

Lifting and Carrying

10 lbs. or less

X

11 to 25 lbs.

X

26 to 50 lbs.

X

51 to 75 lbs.

X

76 to 100 lbs.

X

over 100 lbs.

X

Push/ Pull Max Force

0 to 20 lbs.

X 

21 to 39 lbs.

X 

40 to 59 lbs.

X

60 to 100 lbs.

X

Goodwill of the Finger Lakes is an Equal Opportunity Employer.

Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability