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Customer Service Representative (Member Services)

John Birch Society

Posted 3 months ago

Full Time

Appleton, Wisconsin

In Person

Smart Summary

Responsibilities

Acts as the primary liaison between the company and its members to resolve issues, complaints, and inquiries. Provides comprehensive clerical support including data entry, billing, and managing high volumes of inbound and outbound calls.

Qualifications

You will be the primary liaison between the company and its customers, handling inquiries and resolving issues effectively. You should possess strong clerical and communication skills, along with the ability to manage high call volumes and identify opportunities to upsell products. A friendly demeanor and basic computer literacy are essential for success in this role.

Must Have Skills for ATS

data entry

billing

receipting

reporting

call center database management

Job Description

Description

Title: Member Services Representative

Classification: Non-exempt 

Department: Member Services

Position summary: To assist all staff, not just customers, in order to enhance growth. Member Services Representative will be the liaison between our company and its current and potential customers and members. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.

Essential Functions:

· Clerical support for all companies (reception, data entry, filing, correspondence, bank deposits, billing, receipting, mail distribution, reporting, 

· Member Services for all companies including problem/resolution 

· Managing large amounts of inbound and outbound calls in a timely manner

· Identifying customers’ needs, clarify information, research every issue and providing solutions

· Seize opportunities to upsell products when they arise

· Build sustainable relationships and engage customers by taking the extra mile

· Keep records of all conversations in our call center database in a comprehensible way

· Frequently attend educational seminars to improve knowledge and performance level

· Meet personal/team qualitative and quantitative targets

Reporting relationship: Reports to Member Services Manager

Requirements

  1. Computer Literacy
  2. Phone and email etiquette
  3. Friendly demeanor
  4. Conservative Values

John Birch Society

The John Birch Society endorses the U.S. Constitution as the foundation of our national government, and works toward educating and activating Americans to abide by the original intent of the Founding Fathers. We seek to awaken a sleeping and apathetic people concerning the designs of those who are working to destroy our constitutional Republic.
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